Decoding ESG: The role and opportunity for corporate communicators
ESG will help strengthen the cause of sustainability, differentiate companies from competition & drive reputation, writes Shubham Mukherjee Media and Communication strategist

Climate change is for real! As natural catastrophes gain ground and extreme weather conditions engulf the world, climate issues are no longer a distant threat. They are upon us right now impacting our lives. Environmental, Social, and Governance (ESG) issues have therefore become a focal point for countries, corporations, and communities across the globe as they look for solutions to address one of the biggest sources of potential risks for both organisations and society alike.
What is ESG: ESG tracks the efforts of a company around the broad disciplines such as measures to mitigate climate change, greater adoption of digital technologies and proper disposal of waste to reduce carbon footprint. It also encompasses diversity and inclusion, human rights, health and safety at the workplace, learning and development, governance and transparency. The ESG standards enable companies to benchmark themselves, help keep businesses accountable and ensure a sustainable future.
Why ESG: Stakeholders of businesses - be it the employee, the consumer, the regulator, the community, or the investor - everyone is making additional demands on a company to put in place the tenets of a more responsible business. Competition for companies is no longer only at the marketplace. They also have to compete with each other to hire the best talent as the labour markets have gone through a significant churn in the post-pandemic world. Employees, now choose to work for companies which have good diversity and inclusion practices. Similarly, a customer too is increasingly gravitating towards buying products from companies which are sensitive towards the environment and the community. Companies have realized that operating sustainably is not just good for the planet but also good for the business. Even investors now make outsized bets on companies with good ESG ratings along with investment into ESG indices. In short, ESG has become a force to do good for people and the planet.
How are companies reacting: Short-termism is increasingly giving way to a long-term approach. The ravages of the pandemic have also brought many companies closer to their purpose of serving the customer in the most effective way and generating greater value for the community. They are no longer thinking just about the shareholders of the firm but about creating greater value for the entire stakeholder community over the long-term, giving rise to the phenomenon of stakeholder capitalism. This long-term approach of serving all stakeholders is also bringing them closer to their own vision of building enduring and respected institutions. Much like governments which have made aggressive commitments to reduce their carbon emissions at the recent COP 26 conference in Scotland, companies too have taken multiple initiatives to adhere to guidelines to reduce their carbon footprint, improve governance standards and serve the community better.
What are the challenges: It is important for companies to outline their ESG goals and key performance indicators that meet business and regulatory needs. According to an EY report, the number of ESG regulations and standards globally has nearly doubled in the last five years, and there are over 600 reporting provisions globally, with multiple potential interpretations of sustainability. The ESG framework may have been there for a while but standards and regulations continue to evolve and expand. It has therefore become an onerous task to focus on the right ESG metrics. Therefore, companies find it tough to navigate it throwing up the bigger question that whether they are measuring, managing, and reporting it properly. Responding to this challenge, five leading sustainability framework and standard setting institutions (SASB, IR, CDP, CDSB, GRI) have joined hands and released a statement of intent to work together towards a comprehensive corporate reporting and providing guidance to the companies on how the different frameworks can be used in a way that is complementary to each other.
Role and opportunity for brand and corporate communicators
Several companies are adopting sustainability practices but it’s still a new discipline and largely falls under the HR, Finance or Risk heads domain. There are, however, multiple initiatives the corporate communication team can take to drive the ESG agenda in the company. Therefore, Chief Communication Officers (CCO) have a leading role to play in unlocking the sustainability potential of a company in a way that is aligned with long-term value creation. Let us examine how.
Internal communication: The success of ESG adoption is heavily dependent on how employees buy into the concept. Given the fact that it’s still new and needs to be integrated into the company culture itself, there is a specifically large element of change management exercise involved. This requires extensive communication with employees to get them to align with the ESG strategy of the company. Corporate communication teams need to wrest the initiative in creating strategies in discussion with HR teams to drive this communication to employees and create this much-needed behavioural change to integrate sustainability in operations.
Stakeholder communication: While a global framework is being created to report on sustainability-related financials, a multitude of ecosystem players operating under various regional political influences could play spoilsport. All the three major grouping of stakeholders such as politics and policy (consisting of regulatory bodies, stock exchanges, rating agencies), society (consisting of NGOs, media, academics) and businesses need to work in unison to further the cause of stakeholder capitalism, which is to essentially benefit the entire society. Corporate communication teams need to work closely with the risk and finance teams to ensure the company regularly communicates outcomes. Sustainable corporate transformations would happen only when there is regular communication to external stakeholders to suggest the sustainability journey is progressing in tandem with defined goals. CCOs have the responsibility to cross the Rubicon and ensure they are thinking beyond just helping the company sell products and services.
Rewiring ESG approach through thought leadership: As the multitude of regulations surrounding ESG reporting evolves, it is incumbent on the corporate communication teams to ensure their companies and CXOs are visible on industry platforms and op-eds in the media with a clear focus on driving ESG adoption and ensuring they are proactively setting the agenda on sustainability issues. Besides strengthening the cause of sustainability and differentiating it from competition it will also drive the reputation of the company.
(The author is a Media and Communication strategist and Reputation architect)
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Weber Shandwick India strengthens leadership team with key hires
Deepak Kanulkar will be heading policy advocacy and public affairs of Powell Tate India and Subir Moitra will helm media relations of Weber Shandwick
By exchange4media Staff | Mar 17, 2023 1:05 PM | 2 min read
Weber Shandwick India, today, announced the appointment of industry veteran Deepak Kanulkar to head of policy advocacy and public affairs of Powell Tate, India and Subir Moitra, as head of media relations of Weber Shandwick, India.
Commenting on the appointments, Valerie Pinto, CEO, of Weber Shandwick India stated, “Solving for business challenges closely aligned to C-Suite advisory is the next inflection for the future of the industry. With the appointment of Deepak and Subir, we have further solidified our India leadership team to consult and execute effective solutions for our clients. Being thoroughbred professionals, their expertise will definitely enhance our growth story in India and I am excited and looking forward to working with them.”
Kanulkar’s extensive experience spans across organisations such as Cipla, Bombay Chamber of Commerce, Hinduja Group, Coca-Cola, Tata AIG, Arab Insurance Group, Good Relations, and Skeiron. An established leader in the domain, he has also played key roles in industry bodies and associations to enhance business prospects for the organizations he has represented.
Moitra is a seasoned professional with over two decades of experience in driving internal, and external marketing and corporate communications creating, and executing compelling communications strategies, and content management. He has a strong track record of managing communications leading brands in India, such as KPMG, United Technologies, and Pratt & Whitney. He has also been listed Exchange4Media's (e4m) Top 100 Influential Gamechangers in India's PR & Communications Industry.
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Gaurav Malhotra joins Edelman Smithfield as India Lead
Prior to this, he was with MobiKwik
By exchange4media Staff | Mar 17, 2023 11:48 AM | 1 min read
Edelman Smithfield, Edelman’s specialised financial communications boutique offering, has appointed Gaurav Malhotra as its India Lead.
In his new role, Smithfield will advise clients on complex business development, including acquisitions and divestments, restructurings, IPOs, C-suite transitions, ESG, regulatory matters and investor relations functions across a range of sectors.
Prior to this, he worked with MobiKwik as VP – Strategy, Corporate Development and Investor Relations.
Malhotra brings nearly two decades of experience across investment banking, portfolio management and corporate development, investor relations, and strategy. He has also contributed to Pinpoint Asset Management Limited, Citi, Fitch Ratings and J.P. Morgan.
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'Five years from now, AI-powered content creation will be widespread and commonplace'
Devdatta Potnis, CEO, Animeta, speaks about his role at the company, the company's value proposition and his expectations for 2023 for the content creator ecosystem
By exchange4media Staff | Mar 16, 2023 6:35 PM | 5 min read
Devdatta Potnis, CEO, Animeta, speaks about his role at the company, the company's value proposition and his expectations for 2023 for the content creator ecosystem
You have 15 years of experience across different areas within the media content business, spanning production, marketing and financing original content. What will you bring to the table at Animeta?
Animeta is a forward-thinking organisation in a truly democratised creator economy, and I am really excited to be its chief architect. With my experience in the content and media space, I intend to bring the studio model into the creator economy space where we will be investing in the right creators and creating brands out of them. We will bring about multi-platform monetisation, increase their community in regional and international markets, maximise their brand campaigns and empower them for social commerce – all through our AI-powered creator tech platform. It is always great to challenge oneself and I am looking forward to building this along with our spectacular team.
Before Animeta, you were the Chief Growth Officer at Cosmos-Maya. What made you make the switch? Where do you see AI-applied services five years down the line?
I have spent 15 years of my professional career in the media and entertainment industry where scaling businesses has been my forte. The fascination for the digital medium started with Cosmos-Maya and I witnessed its power. With the creator ecosystem exploding globally as well as in India, I felt it was the right time to join Anish in building Animeta. Even evolved markets like the US have a long way to go as far as the creator economy is concerned. India is at that right stage of growth where the space is growing and newer opportunities are opening up. Yet there are a few critical need gaps which Animeta will bridge. I am very optimistic on what the future holds for us.
I feel five years from now, AI-powered content creation will be widespread and commonplace. AI and machine learning will be used to automate many of the mundane, time-consuming tasks associated with content creation. AI-driven content generation, natural language processing and sentiment analysis will help create personalised content for various audiences, and AI-based text editing and optimisation tools will help optimise content for search engine rankings. Additionally, AI-powered tools will help automate content production, from finding relevant topics and research to creating structured content.
What is Animeta’s value proposition? How is Animeta’s tech platform a game-changer?
Animeta is a Creator Tech company focussed on creating and nurturing digital creators by helping them grow their communities and maximise their earnings across multiple social media platforms and customised brand solutions through the proprietary Animeta AI-based Self-Service Creator Tech platform. The company offers Financial Investment, Data Analytics and Business Intelligence, Content Strategy and Creative Supervision, Brand, PR and Social Media Expertise in addition to data-driven, result-oriented and authentic brand campaigns to content creators. In spite of the strong growth, the industry needs a few changes. Animeta aims to address all of these need gaps through its AI-powered creator tech platform.
What ails the content creators today and how does Animeta intend to plug this gap?
Digital creators today face multiple challenges, one of the biggest ones being that a vast majority of creators are unable to monetise their content. Some of the other challenges include lack of structured banking and financial assistance, no proper creative and production support, no business intelligence to grow scientifically; which means the market stays unorganised and does not produce many professional creators.
Moreover, for a multilingual country like India, language is a barrier to growth. This is where Animeta comes in. It offers localisation. Lack of infrastructure is another challenge that Animeta addresses through the development of the entire value chain and overall 360-degree support, monetisation and brand building. And then there are the usual monetisation, copyright and compliance, which are typical business challenges that become even more pronounced for the creator economy as many of the creators come from a place of passion. Animeta is that business partner for creators who will handle all of these aspects of their business so that they can concentrate on creating content while Animeta takes care of everything else.
Also, there are several tools at the creators’ disposal but lack of knowledge and other complications associated with the entrepreneurial aspect of being a creator; render most of these technology tools redundant as they add to the creators’ operational woes. None of these, however, address the main issue of creative bankruptcy/burn out because there is no one providing a content strategy, which is key.
Expectations for 2023 for the content creator ecosystem?
The market for creating digital content is continuously changing and in 2023, we can anticipate a number of changes that will influence the sector. The rise of Gen Z as a major force in content consumption is one of the most important developments. This "born-on-mobile" generation loves to use social media sites like Facebook, Instagram and YouTube to access material. For many years to come, this trend is expected to have a significant impact on how people consume and view content.
The growing emphasis on user-generated content and the democratisation of content generation are two further trends that we may anticipate. We may anticipate a rise in the number of user-generated content since social media platforms enable everyone to develop and share their work.
In addition to user-generated content, we can also expect to see a rise in demand for niche content. Genres like travel, food and cooking, eating challenges, relaxing art, DIY, animals and pet care, gaming, people and vlogs are becoming increasingly popular, and content creators are focussing on producing more targeted and specific content. As audiences become more discerning and selective about the content they consume, creators will need to cater to their specific interests to remain relevant.
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Haier Appliances onboards Prachi Kaushik as Head – PR and Communications
Prior to this, she was associated with OPPO
By exchange4media Staff | Mar 16, 2023 11:10 AM | 1 min read
Haier Appliances onboards Prachi Kaushik as Head – PR and Communications.
Prior to this, she was associated with OPPO.
Kaushik drives a focused agenda to build brand resonance with the ability to deliver strategic, creative and insight-driven communication. With seven years of experience, she has multi-faceted knowledge in media strategy, integrated marketing communications, campaign development, client servicing, content creation, media relations, product planning and influencer outreach.
Kaushik has also contributed to agencies such as Genesis BCW, Edelman and Perfect Relations.
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Ruder Finn elevates Atul Sharma to CEO - India & Head - Middle East
Sharma has been leading Ruder Finn’s growth in India for the last four years
By exchange4media Staff | Mar 14, 2023 12:33 PM | 3 min read
Ruder Finn has announced the expansion of Atul Sharma’s role as CEO of Ruder Finn India, which comprises Ruder Finn India and RF Thunder India. After leading Ruder Finn’s growth in India for the last four years, Sharma is now also being appointed the role of Head of Middle East as part of the company’s planned footprint expansion. Sharma will bring together a new team to expand the firm’s network and set up operations in the Middle East region to meet the growing demand for public relations, marketing communications, digital, and corporate reputation in this region.
“We are delighted to appoint Atul as the CEO of Ruder Finn India and Head of our new ventures in the Middle East,” said Kathy Bloomgarden, CEO, “RF India’s transformative growth has been led by a strong leadership team under Atul. Atul has been leading the charge on consulting for our clients on emerging technologies with the growing team in India. Further, we have envisioned paving our way in the Middle East for some time, and I am confident that Atul will help us to tap into the market as we mark our next growth phase in that region.”
Sharma joined Ruder Finn Asia in 2018 as Managing Director, Vice President of Ruder Finn India, responsible for overall management and operations, and establishing Ruder Finn as a major player in the India market. With a transformative leadership style, Sharma has led Ruder Finn India to become the fastest growing PR firm in India, building its sectoral expertise across Technology, Brand, Corporate, Auto, Entertainment, Education, Lifestyle, B2B, and Start-Ups, amongst others. The India office has grown multi-fold in the last four years with a strong focus on technology, data analytics and insights and storytelling at its core. Sharma has brought on board extremely competent talent across all the five offices in India. Ruder Finn India is also the first PR firm in the region to launch Web3 Practice to help brands understand and build communities for their various stakeholders.
Sharma will continue to lead his team in India, which has experienced exponential growth in staff in the last four years, as well as grow the team in the Middle East as he spearheads the initiative to expand Ruder Finn’s footprint in the region. In addition to his work at Ruder Finn, Sharma also acts as President of the PRCAI (Public Relations Consultants Association of India) wherein he is leading various initiatives to make the PR industry more professional, ethical and prosperous.
“It is an honor to be named CEO of the Ruder Finn India Group, which has been recognized as one of the fastest growing mid-size public relations firms in the region, with a strong portfolio of clients backed by exceptional talent,” said Atul Sharma, CEO Ruder Finn India & Head Middle East, “I am also excited about the opportunities in the Middle East for its strong presence in sectors including energy, luxury and retail. I am looking forward to helping build and establish the Ruder Finn presence in the GCC markets.”
“We are thrilled to have Atul expand his role. As a respected industry veteran his strong understanding of business growth but also staying ahead of the curve with innovation makes him a strong leader to drive this next chapter of growth for us,” said Elan Shou, Regional Director, Asia, Ruder Finn, “We are certain with our footprint expanding globally, we will truly be able to integrate and drive more synergy for global mandates across locations especially in newer sectors like defense, Web3, aggregator economy etc.”
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‘Women bring immense value to the boardroom, not just in PR but across industries’
Priya Bellani, account director, 80dB Communications, talks about how a woman's diverse perspective, experiences and different approaches to problem-solving can lead to better decision-making
By exchange4media Staff | Mar 14, 2023 11:35 AM | 6 min read
Noted American poet William Ross Wallace thus referred to motherhood: “For the hand that rocks the cradle rules the world.” But there is an enormous truth behind the adage. A woman's resolution is absolute. She can move mountains with sheer grit and determination. It is this unfaltering resilience that we celebrate annually on March 8 – International Women's Day.
Honouring the contributions of women in the PR and Corp Comm sector, exchange4media PR & Corp Comm has been running a 'Women Achievers Series'. It will feature the journey, success and achievements of some of the top women leaders from the Public Relations and Corporate Communications fraternity.
Today we have Priya Bellani, account director, 80dB Communications.
Excerpts from the interview:
Please share your thoughts on the theme for International Women's Day 2023 - DigitALL: Innovation and technology for gender equality. This is aligned with CSW—67 themes on gender equality and empowerment of all women and girls through education, innovation and technology in the digital age.
I feel the theme for International Women's Day 2023 of DigitALL: Innovation and Technology for Gender Equality is a very pertinent step for the advancement of women's rights and empowerment. Digital technologies today are enabling women to access resources and information that can help them improve their lives, such as job and educational opportunities, financial management tools and health information.
Digital has unlocked unprecedented opportunities for women and girls to access education, resources, and information that can help them achieve their goals and aspirations. By leveraging the power of technology and digital innovation, we have been able to create more equitable opportunities for women and girls to participate in all walks of life. With technology and innovation, we can also create more efficient, effective, and sustainable solutions for global gender inequality. It is my hope that this year, we will see a significant shift in attitudes and behaviours around gender equitability, and technology and innovation will be at the centre of that transformation.
A lot has been discussed on the influence of women and their leadership in PR. In your view, what has changed in these last few decades
Women have always been an integral part of the PR industry in India and have played a crucial role in shaping the profession over the years. In fact, women have been in leadership roles in PR in India for decades, and their contributions have been instrumental in driving the industry forward.
However, it is true that over the last few decades, there has been a significant increase in the number of women assuming leadership roles in PR. This can be attributed to a number of factors, including greater opportunities for education and training, changing attitudes towards gender roles, and the growing recognition of the value of women's contributions to the industry.
Today, we see women leading some of the most successful PR agencies in India, and they continue to inspire and empower the next generation of women leaders. It is encouraging to see the industry becoming more diverse and inclusive, and we must continue to work towards breaking down any remaining barriers that may prevent women from reaching their full potential in the PR profession.
Numerous researches have highlighted that only 20 per cent of women sit on board globally. What's your take on the value women leaders in PR brings to the board room?
I strongly believe that women bring immense value to the boardroom, not just in the PR industry but across all industries. In our country, we have seen women leaders make significant contributions in various fields and bring a unique perspective to decision-making processes.
Their diverse perspective, unique experiences, and different approaches to problem-solving can lead to better decision-making and improved outcomes. Women leaders often have excellent communication and interpersonal skills, which are crucial for effective communication with stakeholders and team members. They also tend to excel in building and maintaining relationships, which is a critical aspect of leadership.
In addition to their skills and strengths, women leaders also bring diversity to the boardroom. A diverse boardroom can help to avoid groupthink and bring fresh ideas to the table. Moreover, research has shown that companies with more diverse leadership teams tend to perform better financially and are more innovative.
Tell us about your journey. What inspired you and who has been your hero?
I started my professional career at a marketing services company where I had the opportunity to work with some of the biggest IT companies like Microsoft, Oracle and Motorola to name a few. I transitioned into PR with 80 dB Communications and have been with the firm since its inception in 2015. From day one, I was involved in developing and implementing communication strategies for our clients across various industries, including technology, healthcare and education. Over time, I took on additional responsibilities and eventually transitioned into my current role as an account director. In this capacity, I am responsible for managing client relationships, overseeing the agency's client accounts and developing and implementing effective communication strategies to meet our clients' needs.
Kiran Ray Chaudhury, my friend, mentor, guide and hero. She has been an invaluable source of support and inspiration throughout my career at 80 dB Communications. Kiran's leadership and guidance have helped me to navigate the complex world of PR in my early days at 80 dB. In addition to her role as a mentor and guide, Kiran has also been a friend and supporter, offering encouragement and advice when I need it most.
Your message to future leaders.
For future leaders, my advice would be to seek out a mentor as early as possible in your career. Look for someone who has experience in the industry and whom you admire and respect. Be open to feedback and willing to learn from your mentor’s experience and expertise. And remember, having a mentor is a two-way street - you should also be willing to give back and support others as you progress in your career.
For future leaders, my advice would be to seek out a mentor as early as possible in your career. Look for someone who has experience in the industry and who you admire and respect. Be open to feedback and willing to learn from your mentor's experience and expertise. And remember, having a mentor is a two-way street - you should also be willing to give back and support others as you progress in your career.
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Kaizzen is now ‘Great Place To Work’ certified
Great Place To Work is the global authority on workplace culture
By exchange4media Staff | Mar 13, 2023 3:29 PM | 3 min read
Kaizzen has received Great Place To Work ® Certification ™ India (from March 2023 to March 2024). The esteemed Certification is the testimony to the culture and values that form the foundation of Kaizzen and serves as a reflection of employees' experiences working within the organization.
Backed by 30 years of data, Great Place To Work is the global authority on workplace culture. Through its proprietary For All™ Model and Trust Index™ Survey, it gives organizations the recognition and tools to create a consistently positive employee experience. Its mission is to help every place become a great place to work for all, driving business growth, improving lives, and empowering communities. Through globally recognized and coveted Great Place To Work Certification and highly competitive Best Workplaces™ Lists, Great Place To Work enables employers to attract and retain talent, benchmark company culture, and increase revenue. Its platform enables leaders to truly capture, analyze and understand the experience of every employee, and compare outcomes with data collected from more than 100 million employees in 150 countries worldwide.
"I am proud of our remarkable growth and success in the last 30 months. We have grown 300% and so has our culture. The journey has been quite exhilarating as we added new talents with diverse skill sets. We also strengthened our leadership. Together, we achieved great things and have become better as an organization. Culture plays a crucial role in any industry today and is a major focus area for all our clients as well. This is where we resonate with our clients, and becoming an employer of choice is a testament to our commitment as a people-first organisation. Moving forward, we will continue adding strengths and creating value for our clients. Our future is bright, and I am excited to see what we will accomplish next." Vineet Handa, Founder and CEO of Kaizzen.
Kaizzen is an award-winning integrated marketing communications firm that thrives on innovation and creativity. The company possesses a group of astute and innovative communicators and marketing professionals who operate in tandem to create compelling brand narratives through a comprehensive 360-degree communication strategy.
Headquartered in New Delhi and with a strong presence in Mumbai, Bengaluru, Hyderabad, and Chennai, Kaizzen is committed to shaping brand perception through structured storytelling. The corporation has garnered a reputation for its "People's First" approach, leveraging on 15-year-long partnerships with various brands worldwide. Kaizzen takes pride in its service-led culture. If a unique and individualized approach to marketing communication is sought, Kaizzen emerges as the company to choose.
In India, Great Place To Work partners with more than 1400 organizations annually across over 20+ industries to help them build High-Trust, High-Performance Cultures designed to deliver sustained business results. Hundreds of CEOs and CXOs from India Inc. are part of the great place community that is committed to the vision of making India a great place to work for all.
The Institute’s research shows that great workplaces are characterized by great leadership, consistent employee experience, and sustainable financial performance. These organizations can deliver a consistent experience to all their employees irrespective of their role, gender, tenure, or level. Their leaders believe in the vision of creating and sustaining a great place to work for all and role models for all leaders.
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