TCNS Clothing & Being Human sign up Unicommerce to streamline omnichannel operations
The omnichannel solution will help brands create uniform customer experience across online & offline stores
TCNS Clothing Company (owner of brands W, Aurelia and Wishful) and Being Human have signed up with e-commerce enablement tool Unicommerce (India’s largest platform for multichannel retail, warehouse management and omnichannel services) to streamline their omnichannel operations.
Unicommerce’s Omni-commerce tool enables central management of orders and inventory of online & offline stores. It lets brands like TCNS Clothing and Being Human in routing an online order to the nearest store, connect multiple offline stores which also helps in providing a uniform experience to customers and minimizing logistics cost.
Additionally, the tool enables features such as Click & Collect, Endless Aisle along with updating the inventory in real time across multiple locations to provide accurate stock information. These automated inventory updates help the user plan the stock and abstain from overselling.
“With the increasing penetration of e-commerce in India, omnichannel is fast becoming a reality in Indian retail. Unicommerce provides a robust omnichannel solution by acting as a perfect middleware, which enables seamless across multiple systems (ERPs, Point of Sale, Website, etc.). Brands have been able to see a revenue increase of at least 8%, as well as the reduction in the logistic cost by about 20% through our implementation, says Kapil Makhija, CEO, Unicommerce.
Saurabh Bansal, Head of Omnichannel and E-commerce, TCNS, said, “It has always been difficult to manage customer journeys (coming via our own brands’ outlets, website, marketplaces, etc.) in our system. With Unicommerce streamlining our marketplace operations, it was a natural choice for us to extend this solution to our offline stores, given the robust inventory management and integration capabilities of the tool.”
“With Unicommerce onboard we aim to further strengthen our Omni Channel capabilities & this will also help us follow a systematic approach for our Order System Management. With a proven track record in the Fashion sector, we are glad to have Unicommerce as our Technology Partner”, says Prashant Bokli, Head of IT, Being Human, commenting on their association with Unicommerce.
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