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TCS joins UAE’s telecom service provider du as IT partner

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TCS joins UAE’s telecom service provider du as IT partner

Tata Consultancy Services (TCS) on February 9, 2011 announced that the firm had signed a five-year contract with du, one of UAE’s leading telecom service providers. TCS will be powering the technology that du hopes will drive aggressive growth in the region and create more value through customer centric products and services.

The agreement was signed at a ceremony attended by Fahad Al Hassawi, Chief Human Resources and Shared Services Officer, du, and Girish Ramachandran, VP and Head - Middle East, Africa and Mediterranean, TCS, in the presence of Saleem M Al-Balooshi, Senior Vice President – Technology and Wholesale Operations at du, and Manoj Agarwal, Regional Director – TCS Middle East and North Africa.

Al Hassawi said, “In a dynamic business sector such as telecom, we are constantly looking at enhancing customer experience – made possible by further enhancing our IT operations. With TCS’ capabilities, we expect to further streamline our efficiencies in service delivery quality of service, as well as bringing best practice in IT operations.”

Ramachandran said, “We are delighted to be chosen as a strategic partner to du. With our strong global telecom expertise, we are committed to delivering service improvement, flexibility and predictability to du’s IT, which will supports du’s progressive strategy to enhance customer experience.”

TCS has been doing business in the Middle East since 1973 and has been providing business solutions in IT across 12 countries in the region. du, on the other hand, has been providing telecom services in the region since 2007 and also runs pay TV services in Dubai. The company also handles fixed line services, and will be working with TCS to streamline and effectively operate its services.

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