Home >> Digital >> Article

Mobile, on-the-go consumers re-shaping mktg channels: SapientNitro

24-October-2011
Font Size   16
Mobile, on-the-go consumers re-shaping mktg channels: SapientNitro

SapientNitro has announced the launch of ‘Insights 2012’, a new annual report that examines the key consumer marketing trends and digital technologies that will impact businesses in the year ahead. Through a combination of proprietary research and commentary, SapientNitro experts present their global perspectives and recommendations on how companies need to evolve their brand experiences to successfully embrace the challenges posed by today’s complex environment.

From enabling the future of mobile payments through the digital wallet to leveraging ‘the cloud’ to create seamless, multi-channel experiences, SapientNitro authors address a diverse range of marketing, technology, and design topics throughout the 100-page report.

“One of the themes that emerged is the convergence between marketing and commerce caused by technology,” said Hilding Anderson, Senior Manager, Research & Insights, and Editor of the report. “Armed with multiple devices and data, today’s on-the-go consumers are shifting from browsing to buying within minutes. The need to both immerse consumers and satisfy demand in the same context has a profound impact on how brand stewards market and sell their products. Creating integrated, seamless experiences that blend traditional with digital, marketing with sales is key to success in this new world.”

Insights 2012 begins with an in-depth look at mobile, the result of interviews and polling with over 20 mobile industry influencers, as well as heuristics analysis and a proprietary scorecard of applications in categories that SapientNitro strategists deemed ones to watch: mobile wallet, in-store mobile, integrated experiences, location-based services, and emerging technology. Key findings:
• Years after the first smartphone arrived in the market, sophisticated mobile experiences remain in development.
• Poor user experiences prevent users from getting past the initial “trial-and-forget” model of 80 per cent of mobile apps.
• Key to accelerating mobile payment adoption will be loyalty programmes, easy-to-use offer redemption/ couponing, and real-time offers.
• Most in-store mobile applications are disconnected pilots, applications, and mobile sites with low adoption. Applications that showed the strongest potential in the SapientNitro scorecard included Apple Store App (4.0/5.0 overall rating), Home Depot (3.6/5.0), and Best Buy Reward Zone (3.5/5.0).
• Emerging technology that bridges the physical and digital worlds was cited as critical by the mobile professionals surveyed. Augmented reality, motion-gesture technology, telematics, and voice recognition ranked top in strategic importance.

Following the Mobile Moments research study, Insights 2012 delves into SapientNitro-authored essays in three sections:
• Viewsight: Points-of-view in the areas of marketing and media, social media, mobile, and technology.
• International Perspectives: Q&A with SapientNitro experts worldwide about consumer behavior, digital trends, brand opportunities, and popular media campaigns in their markets.
• Foresight: A longer-term (one to five year) trend outlook on innovations expected to impact businesses, including transmedia storytelling, real-time everything, “the cloud,” and more.

“The way we go about living our lives has been forever transformed by the unceasing march of digitisation and device proliferation,” said Alan J Herrick, President and CEO, Sapient. “Every day, we see the challenges facing our clients and are inspired by the opportunities they present to create groundbreaking customer experiences. In this complicated world, where connections and capabilities are being reinvented, we hope that Insights serves as a guidepost and accelerator for businesses.”

 

Tags e4m

Kartikeya Sharma says that June has been the best month for sales in the 11 years that the brand has been in India

The newly appointed CEO of ZEE5 on how he aims to have the widest appeal in the OTT space amongst Indian consumers

The VP, Marketing and Communications (South Asia), talks about the company's growth strategy, its focus areas, impact of demonetisation on consumer behaviour and much more

Siju Prabhakaran, South Cluster Head, Zee Entertainment Enterprises Limited, talks about channel's rebranding, extending fiction shows to weekends and much more

right
left
RADIO CITY CELEBRATES ITS 17TH ANNIVERSARY WITH CONCERT, AWARDS AND FUN 5TH EDITION OF TIMES NOW & ICICI BANK’S NRI OF THE YEAR AWARDS GLOBAL INDIANS PITCH CMO SUMMIT BENGALURU SEES TOP INDUSTRY LEADERS AND MARKETERS IN ATTENDANCE DISTINGUISHED JURY COMES TOGETHER TO PICK WINNERS FOR PITCH’S TOP 50 BRANDS PITCH CMO SUMMIT BANGALORE SEES TOP CMOS ACROSS INDUSTRIES IN ATTENDANCE 1ST REPUBLIC TV GULF INDIAN LEADERSHIP SUMMIT & AWARDS HONOUR STALWARTS OF INDIAN GULF BUSINESS COMMUNITY SONY YAY! CELEBRATES ITS FIRST BIRTHDAY WITH PARTY FOR TRADE PARTNERS THOUGHT LEADERS AND TOP DIGITAL MARKETERS SPEAK @ EXCHANGE4MEDIA GROUP’S TECHMANCH 2018 IN MUMBAI EXCHANGE4MEDIA’S IDMA 2018 RECOGNIZES INDUSTRY’S BEST DIGITAL MARKETING CAMPAIGNS REALTY PLUS UNVEILS COFFEE TABLE BOOK AT 10TH CONCLAVE & EXCELLENCE AWARDS @AHMEDABAD EMINENT JURY CONGREGATES TO PICK WINNERS OF INDIAN DIGITAL MARKETING AWARDS 2018 OFF THE CUFF SEES ‘SWACHH BHARAT ABHIYAN’ MAN PARAMESWARAN IYER IN CONVERSATION WITH SHEKHAR GUPTA EXCHANGE4MEDIA’S LOUDEST.IN HOSTS INAUGURAL EDITION OF MUSIC INC. IN MUMBAI EMINENT JURY CONGREGATES TO PICK IMPACT’S 40UNDERFORTY ACHIEVERS PORTER PRIZE & INSTITUTE FOR COMPETITIVENESS RECOGNIZE STRATEGIC ACUMEN IN COMPANIES DELHI AD CLUB-SAARC AWARDS 2018 RECOGNIZE EXCELLENCE ACROSS CREATIVE, MEDIA & DIGITAL AGENCIES BSNL & CALL2ACTION COMMUNICATION INDIA LAUNCH MOBILE ADVERTISING PLATFORM, INFOMO IN NEW DELHI CHILDREN’S RIGHTS ACTIVIST KAILASH SATYARTHI LAUNCHES BOOK ‘EVERY CHILD MATTERS’ SENIOR JOURNALIST VIJAY TRIVEDI LAUNCHES BOOK ‘YADA YADA HI YOGI’ BASED ON YOGI ADITYANATH EMINENT JURY CONGREGATES TO PICK IMPACT’S 40UNDERFORTY ACHIEVERS

Colors Kannada, Asianet, SUN TV and Star Maa retained the lead positions in their respective markets, according to the Week 27 data released by BARC.

The campaign establishes an emotional connect with JSW Cement’s eco-friendly cement promising longevity and durability of a home

Your weekly news roundup, a summary of some of the stories to keep an eye on