Home >> Digital >> Article Presented By, IDMA - Mathrubhumi.com presents e4m's IDMA 2018, gold partner - Republic TV           Techमंच - exchange4media presents Techमंच - Digital Conference 2018, gold partner - Mathrubhumi.com

Highest risk buying happens in B2B marketing: Krishnan Chatterjee, SAP India

06-March-2018
Font Size   16
Highest risk buying happens in B2B marketing: Krishnan Chatterjee, SAP India

Over the last few years, its being noticed that B2C marketing is taking a more emotional approach and majorly focuses on the benefits of the product, whereas B2B marketing focuses on knowledge and ROI. The main difference between both is apparently the market size they serve. Mostly B2B marketers are small, but have targeted markets, whereas B2C tends to cater to mass market.

We asked Krishnan Chatterjee, Head of Marketing, SAP India, why B2B marketing is still not mainstream in India and what in his opinion is stopping brands in utilizing the full potential of B2B marketing? His perceptions are new and different and he believes that, "India's most valuable brand is a B2B Brand. For example, TCS is one of the strongest B2B brand. In my views, brands are more important in B2B marketing because the risk taking is quite high as compared to B2C marketing."

"The most fundamental requirement for a brand is risk production, ultimately one buys a product from a particular brand because there is a relation of trust and B2B is where the highest risk buying happens. In a B2B brand, when a trust is broken, it is dead. So, you can have an Airline beating up a customer and still they keep flying, but if the same happens in B2B, it is very difficult to survive for the brand," he further added.

Personalized Experiences

There is no doubt that B2C marketers have become dependent on personalized marketing and delivering personalized experiences for consumers is increasingly becoming important for brands. "Personalization is a bit over-hyped, the first target of brand should be frictionless engagement with consumers. With technology, businesses can really become frictionless and brands need to work on it and then start thinking of personalization," he said.

He added, "Stating an example, airlines allowed customers to print boarding passes. By doing this, they saved money and it became convenient for customers as there is no need to stand in queue and this in my sense is building a truly digital business."

SAP in the field of Big Data Solutions

SAP is making great headway with their in-memory database, as SAP's HANA differentiate itself as a highly functional, all-in memory system, which seems to be a great advantage. "Traditionally, most databases have multiple data tables for analysing, but HANA runs a single table for all data, so everything is available instantly at one point. There is Structured Data and Unstructured Data and big data primarily deals with unstructured data like social media. And in SAP everything is structured data," he said.

"The biggest problem in tackling big data is not just only about the processing power, but bringing them all together and there are significant security issues, where you to have analyse everything," he said.

Security Issues while handling Data

With the evolution of big Data and AI, digital marketing landscape has changed drastically, but there's always a concern that the information available is not turning into action. According to Krishnan, "Almost everybody has or will soon have the capability to take the Data, AI, MI and do stuff, but what is dangerous is the data you provide could be misused. In my reading, it depends tremendously on brands, because security is an investment and you have to spend money to get such kind of platforms. The technology has the scale to measure the credibility and the process to be able to protect the data."

Marketers need to innovate

"Marketers should be the business leaders of the front office. They should start thinking about their customer journeys and create remarkable experience with them instead of advertising. Acquiring customers is important but retaining them is more powerful," he summarised.

Tags SAP India Digital Krishnan Chatterjee Head of Marketing B2B B2C HANA

Varun Raina, Marketing Manager, Airbnb India speaks to exchange4media about the successful #LiveThere campaign and how Bollywood helps them connect with its young consumer

Tim Castree is all praises for his team in India and trusts it to be a result of “an excellent execution of agency’s global strategy” headed by Kartik Sharma

Siddharth Dabhade says Criteo’s technology allows brands to engage with shoppers, create relevant experience on retail apps, thereby driving sales and profits

Shantanu Gangane says OTT platform Viu plans around 20+ originals and is all set to enter the Tamil market with a mix of syndicated and original content

right
left
OFF THE CUFF HAS JOURNALIST ARUN SHOURIE IN CONVERSATION WITH SHEKHAR GUPTA IN MUMBAI IAA HOSTS FIRST INDIAA REGIONAL AWARDS (TELUGU) IN HYDERABAD BREAK THE CEILING TOUCH THE SKY 2018 SEES OVERWHELMING INDUSTRY PARTICIPATION 10TH EDITION OF ABC EUREKA AWARDS IN MUMBAI CELEBRATES WORK OF PARTNER AGENCIES EMINENT JURY PICKS LOUDEST’S 100 MOST POWERFUL INDIAN MUSIC BUSINESS LEADERS MODE LOFT BY SABGROUP LAUNCHES SIGNATURE MENSWEAR POWER DRESSING CLOTHING LINE TOP MARKETERS DISCUSS ART AND SCIENCE OF EFFECTIVE LISTENING @PITCH CMO SUMMIT 2018, DELHI THIRD SEASON OF ‘INDIA’S TOP DIGITAL PLANNERS’ RECOGNIZES EXCELLENCE IN THE DIGITAL INDUSTRY WOMEN ECONOMIC FORUM 2018 SEES DISTINGUISHED GLOBAL PERSONALITIES IN ATTENDANCE PEPPER CREATIVE AWARDS 2018 RECOGNIZE THE BEST IN ADVERTISING IN SOUTH INDIA RADIO CITY’S POWER OF RADIO MEET HOSTS TOP ADVERTISING INDUSTRY LEADERS TOP INDUSTRY PERSONALITIES ATTEND ZOOM-MYNTRA EVENING TO CELEBRATE THEIR PARTNERSHIP LEADING MARKETERS, EXPERTS SHARE INSIGHTS ON DIGITAL TRANSFORMATION @ADOBE SYMPOSIUM IN MUMBAI NICKELODEON TRADE PARTY SEES MARKETING INDUSTRY LEADERS AND THEIR FAMILIES IN ATTENDANCE GOLDEN MIKES RADIO ADVERTISING AWARDS 2018 RECOGNIZE INDUSTRY’S MOST DESERVING ACHIEVERS AIMA MANAGING INDIA AWARDS HONOUR THE BEST IN THE INDUSTRY BW BUSINESSWORLD’S GREAT INDIA DEBATE BRINGS TOGETHER INTELLECTUALS ACROSS INDUSTRY SECTORS BW BUSINESSWORLD SMART CITIES CONCLAVE PATNA 2018 SEES EMINENT INDUSTRY LEADERS IN ATTENDANCE EMINENT JURY PICKS WINNERS OF GOLDEN MIKES RADIO ADVERTISING AWARDS MADDYS 2018 SEE TOP ADVERTISING AND MARKETING INDUSTRY LEADERS IN ATTENDANCE

He spent 13 years at HT; his previous stints include Whirlpool, Procter & Gamble and Godrej

The case study explains in detail the people strategy executed at GroupM to ensure its talent is digitally charged and is data-centric.

As Zee Telugu completes 13 years, Anuradha Gudur tells us about the channel’s journey