Putting the 'Ai' in advertising

With AI, advertisers can create unique experiences for each customer based on their behaviour, preferences and demographic information, say experts

e4m by Shantanu David
Published: Feb 14, 2023 9:16 AM  | 5 min read
AI

Open AI’s ChatGPT, Google’s Bard, Elon Musk’s Twitter threads; all these content generating platforms turned newsmakers are the new wild frontiers of the digital landscape. With billions being poured into developing AI capabilities, all avenues are seemingly open.

From local to national governments, multinational corporate titans to small but feisty start-ups, college applicants to stock traders, one and all are diverting their attention and resources towards Artificial Intelligence, and how it can help them perform more efficiently and effectively. And the advertising media industry, always at the forefront of technological revolutions, is far from behind.

In the opinion of Heeru Dingra, Chief Business Officer, Dentsu Creative India, with the ongoing advancements in AI technology, its integration into the advertising and marketing sectors will only continue to grow, bringing significant benefits to both businesses and consumers.

Some of the key areas, she believes, will be affected include Personalised Advertising, Predictive Advertising, Content Marketing, Conversational Marketing, and Enhanced Creativity.

With AI, advertisers can create unique experiences for each customer based on their behaviour, preferences, and demographic information, with prime examples being the Cadbury Shahrukh Ad or Heinz AI Ketchup.

On Target

According to Dingra, this will grow manifold as AI-powered personalization significantly impacts the effectiveness and efficiency of campaigns, at scale, driving higher levels of engagement, higher conversion rates, increased brand loyalty, and more positive customer experience.

“Historically, AI was used for lower funnel performance optimization tasks. Now, marketers and agencies would try to embed the technology throughout more phases of the funnel process with improved targeting, personalization and the ability to optimize advertising campaigns in real-time,” says Dingra, adding that this will allow companies to quickly and efficiently adjust their advertising strategies to reach the right people with the right message, at the right time.

Pranav Agarwal, Co-founder of Sociowash, points out that today's users rely significantly on the internet to make their purchasing decisions, giving advertisers enormous power to sway consumers' choices, even as AI will help reduce the amount of time and resources marketers spend while enhancing the effectiveness of their customer-oriented campaigns.

“It will inevitably exist in all digital spheres because of its potential for streamlining answers and giving users valuable content and services. In addition to this, chatbots will produce genuine real-time responses that address the user's concerns,” he says.

Manish Solanki, COO and Co-founder, TheSmallBigIdea, points out that AI allows collection and collation of significant consumer data, which can help marketers to discern patterns and allow you to go hyperlocal with relevant personalized messages.

 “All the old-school ways of delivering, calculating, and analyzing a successful campaign will be needed to let go and those who adapt will see a lot more growth than those who are rigid and take time to deploy the technology on a day-to-day basis,” says Angad Singh Manchanda, CEO and Co-founder, Chimp&z Inc, adding, “Using ChatGPT or similar modules for advertising campaigns will be a norm and you’ll start seeing them very soon.”

Creativity on Tap

In fact, Rohan Mehta, CEO, Kinnect, says some of the best use cases of AI across media tech stacks are in the field of copywriting, conceptualizing, video editing and also thought starters in certain areas. “This will definitely impact humans, especially when it comes to thinking fast. It can be a potent tool to speed up productivity. The most successful brands will be those that embrace AI, but it won't replace human creativity; rather, it will help in productivity,” he says.

Dhingra also believes that AI has great potential to augment creativity by providing new techniques to explore and express ideas, while also allowing for more effective testing and optimization of creative concepts.

“However, there is a potential risk of repetition and a decline in creativity due to oversimplification of technical capabilities and a lack of original artistic input. Thus, there will be a need for human expertise in areas such as strategy, messaging, and storytelling,” she cautions, saying the integration of AI and human expertise will spur the industry to expand the boundaries of creativity and drive continuous innovation.

That being said, Agarwal believes it will not replace the human element, nor take away jobs, but instead help creative heads increase their own efficiency and give them leverage of time to follow more creative pursuits.

Solanki agrees, saying “AI enhances our creative strategies by supplementing our ideas with data-driven insights, allowing us to optimize our campaigns for maximum impact. However, apart from effective data analysis, the creative process also involves a blend of human intuition and imagination.”

“AI is being portrayed as this all powerful solution to all our creative problems, but it is not capable of genuine creative thoughts, which is where the brilliance of creative wizards comes into play, thinking of insights and nuances from real human experiences,” says Agarwal, concluding, “AI is definitely going to play a massive role in the future, as ML is already doing today, in the backdrop, intensively, making lives of us marketers easier, and we are looking forward to the future this holds.” 

 

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I welcome anyone using 'Humans of...' concept: Brandon Stanton, HoNY

Stanton was responding to a query by The Washington Post about the lawsuit filed by Humans of Bombay against the People of India

By e4m Staff | Sep 26, 2023 1:05 PM   |   2 min read

brandon stanton

The lawsuit filed against Humans of Bombay (HoB) against the People of India (PoI) has opened a new can of worms for the former with even big international publications covering the news. In his recent salvo against the Mumbai-based photoblog, Humans of New York founder Brandon Stanton has released his statement regarding the monetisation of his platform.
The comment was in response to a query by the Washington Post regarding the HoB lawsuit.

Stanton claimed that in the last 13 years, HoNY was operational, he never received a penny for a single story he has put out. He also emphasised that his income mainly came from proceeds from his book sales, speeches he has given and Patreon.

Here's the full text of his comment.

Stanton's statement comes at a time when HoB is being criticised for monetising the content on the photoblog.

HoB was in the news for filing a lawsuit against People of India (PoI) for copyright infringement. According to the plaintiff, PoI copied HoB's storytelling format, which showcases human interest stories centred on photographs of ordinary people. The plea also mentioned that PoI lifted films from HoB's Instagram account without seeking permission first.

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Marketing Data Platforms: The new powerful tool to track customer preferences

MDPs bring together data from owned, earned and paid channels, allowing brands to forge a unified & comprehensive view of their marketing landscape

By Shantanu David | Sep 26, 2023 8:45 AM   |   4 min read

MDPs

CDPs, CRMs, CPMs, CTRs. No one can accuse martech stacks with lacking acronyms for various tools and metrics, and that was just some of the Cs. Today, we are delving into yet another acronymous technology which, though doesn’t begin with C, but is being viewed as indispensable in helping marketers track and attract the all-important Customer.    

“Marketing Data Platforms (MDPs) are emerging as powerful tools that complement Customer Data Platforms (CDPs), Customer Relationship Management (CRM) systems, and other data tools in the marketing ecosystem. MDPs help organizations centralize and leverage their data for more targeted, effective, and data-driven marketing strategies,” reveals Gopa Menon, Head of Digital – Mindshare South Asia.

Abhimanyu Vyas, Business Head of Havas’s MarTech arm, PivotConsult, says that Marketing Data Platforms serve as a central hub for brands to seamlessly consolidate data from various sources, including advertising, analytics, and transactional sources.

“They bring together data from owned, earned, and paid channels, allowing brands to forge a unified, comprehensive view of their marketing landscape. This consolidated data serves as a valuable resource for generating marketing insights, refining campaign strategies and product offerings, making informed pricing decisions, enhancing user experiences, and constructing finely tuned audience segments,” he says.

Marketing Data Platforms complement existing tools like Customer Data Platforms (CDPs) and Customer Relationship Management systems (CRMs), facilitating agile measurement and analysis of activations conducted through these systems. Clients are also using advanced cases like Marketing Mix Modelling, Anomaly detection and Uplift Modelling.

Menon agrees that there are multiple use cases for MDPs, ranging from 360-degree customer view; segmentation and targeting; personalization; marketing automation; attribution and analytics; content management; cross-channel integration; compliance and data governance; predictive analytics; and customer retention and loyalty.

Indeed, as Bharatesh Salian, Sr. Vice President – Marketing Science and CX, FCB/SIX India, points out, “In today’s evolving and commoditised world, customer experience becomes a deal maker or breaker for more than 80% of the purchase decisions. Hence it becomes very important to map the behavioural data of prospect consumers to identify the right moment of truth when brands can engage and drive the right stimuli to take the action as part of an orchestrated consumer journey.”

“While CDPs or CRM provide the single golden record of the consumer along with their purchase patterns and preferences, the MDPs provide the insights into the behaviour of the users to click on the purchase now button. The ability of the marketing platforms to create data sets and classifications based on propensity to purchase by building on the lookalike audiences also helps tremendously in optimising spends,” adds Salian.

That being said, Paras Mehta, Business Head, Matterkind India, which operates under the IPG Brand says that while Marketing Data Platforms are emerging as valuable complements to existing tools such as CDPs and CRMs, “Their full potential is yet to be fully harnessed. The key challenge lies in the need for a substantial volume of consented data, which is currently a work in progress, mainly due to the presence of multiple walled gardens and limited access to personally identifiable information (PII) datasets.”

“In my perspective, an ideal use case for these platforms would involve three critical steps: firstly, at the advertiser level, establishing a Universal ID that encompasses all actual and potential consumers; secondly, leveraging this Universal ID to orchestrate and control communication and frequency across all marketing channels; and thirdly, utilizing the insights derived from these platforms to further optimize media and communications strategies,” says Mehta.

Menon concludes, “In today’s data-driven world, Marketing Data Platforms enhance the capabilities of CDPs, CRMs, and other data tools by providing a centralized hub for data management, analytics, and marketing automation. They empower marketers to create more personalized, data-driven, and effective marketing strategies, ultimately leading to improved customer experiences and business outcomes.”

 

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NCLAT: Google case appeal to be heard from November 28

The search giant has been fined Rs 936 crore for taking unfair advantage of its dominant position in the app store ecosystem

By e4m Staff | Sep 25, 2023 6:07 PM   |   1 min read

google

In the latest development on what has become a long and consequential standoff, the National Company Law Appellate Tribunal (NCLAT) today announced that it will start hearing Google's appeal against an order by the Competition Commission of India (CCI) that had imposed a Rs 936 crore penalty from November 28. The CCI has imposed the fine on the internet ubiquity for taking unfair advantage of its dominant position in the app store ecosystem.

In October of last year, CCI had charged Google with restricting app developers from using any type of third-party billing or payment processing services to purchase apps for in-app billing on Google Play Store, the globally available app platform developed and maintained by the company. 

In January of 2023, NCLAT denied immediate relief to Google against CCI’s order. Google also filed an appeal at the Supreme Court against the NCLAT order, though it ultimately withdrew the case.

NCLAT has now said that the litigating apsp should file responses to Google’s appeal in four weeks.

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e4m WhatsApp Channel launched

Follow our channel for the latest updates in the world of media, advertising and marketing and experience news like never before!

By e4m Staff | Sep 25, 2023 3:57 PM   |   1 min read

e4m

In today's fast-paced world, staying informed about the latest trends is of paramount importance. With that in mind, the exchange4media Group has unveiled its WhatsApp Channel - a gateway to real-time updates and insights, curated to keep you informed about industry trends in real-time.

You can now receive all the updates from the advertising, marketing, and media industry, breaking news, insightful articles and in-depth features on key trending topics directly on your WhatsApp, ensuring you're never out of the loop.

Subscribing to our WhatsApp Channel is easy. You can follow the steps below and join our channel to start receiving updates immediately.

Steps to Follow:

1. Click on this link: https://whatsapp.com/channel/0029Va9ZX2S6GcGISEeASA3a 
2. Tap on 'View Channel'
3. A new e4m chat box will open. Click on the ‘Follow’ button on the right side
4. Enable notifications by clicking on the bell icon

By subscribing to e4m’s WhatsApp Channel, you gain exclusive access to the most up-to-date information across a wide range of topics and experience news in its most dynamic form.

Join our WhatsApp channel today, and elevate your news experience!

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Zone Media partners with VDO.AI to expand in India & SEA

The collaboration will allow Zone Media to gain exclusive access to VDO.AI’s innovative advertising tools

By e4m Staff | Sep 25, 2023 11:17 AM   |   2 min read

Zone Media

Zone Media has entered a partnership with ad-tech tool VDO.AI. This collaboration will enable Zone Media to provide clients in India and Southeast Asia with video advertising solutions that drive highly effective results.

As an official partner of VDO.AI, Zone Media will gain exclusive access to their platform and innovative advertising tools. This partnership will further strengthen Zone Media's ability to deliver exceptional digital marketing campaigns and drive significant business growth for their clients. By combining VDO.AI's cutting-edge technology with Zone Media's extensive expertise in the digital marketing landscape, the partnership aims to revolutionize the way brands connect with their audiences through video advertising.
Arjit Sachdeva, Co-founder, VDO.AI, shared their perspective on this partnership: " We are thrilled to announce our partnership with Zone Media, With Zone Media's regional insights and VDO.AI's capabilities, we look forward to helping brands in India and Southeast Asia achieve their marketing goals through highly targeted and engaging video campaigns. Together, we aim to set new standards in the digital advertising landscape and provide brands with the tools they need to succeed."

"We are excited about joining hands with VDO.AI" said Sumit Gupta, CEO of Zone Media. "This collaboration allows us to provide our clients with industry-leading video advertising solutions that are tailored to their specific needs. VDO.AI's advanced creative solutions, coupled with our strategic digital marketing expertise, will enable us to deliver outstanding results and drive exceptional brand experiences for our clients in India and Southeast Asia."

Mrityunjay Kumar, President, Zone Media, said with Zone Media's deep understanding of the local market and VDO.AI's robust video advertising capabilities, brands in India and Southeast Asia can now benefit from highly targeted and engaging video campaigns that deliver maximum impact. The partnership promises to unlock new possibilities for businesses seeking to enhance their digital presence and accelerate growth.

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PhonePe launches Indus AppStore, challenges Google’s monopoly

The store promises zero platform fees and no commission on in-app purchases as opposed to Google, which levies 15-30%

By e4m Staff | Sep 25, 2023 9:07 AM   |   2 min read

indus appstore

In a bid to challenge Google's monopoly, PhonePe has launched “Indus AppStore” promising zero platform fees and no commission on in-app purchases. 

“Developers can commence the process of registering and uploading their applications with immediate effect,” the company officials announced in Bengaluru on Saturday.

They also said the app listings on the platform will be free for the first year, following which a "nominal" annual fee will be charged.

The Walmart-backed fintech firm PhonePe projects its app store as the first such 'made-in-India' platform. PhonePe acquired IndusOS in 2021 and has since been working on the app store. 

The Indus app store will offer support for third-party payment providers, compatibility with 12 Indian languages, and a streamlined login system centred around phone numbers.

It is noteworthy that Google charges a 15-30% commission on in-app purchases. 

Speaking of the launch, Akash Dongre, CPO & Co-Founder, Indus Appstore said, “India is poised to have over 1 billion smartphone users by 2026 offering us a massive opportunity to build a new-age, localized Android app store. Despite being such a large consumer market, app developers have always been forced to work with only one app store - Google Playstore - for distributing their apps. Indus Appstore hopes to provide app developers a credible alternative to the Google Playstore - one that is more localized and offers better app discovery and consumer engagement. We are excited to open up the Indus Appstore Developer Platform today, and invite all developers to list their app on the Made-in-India app store.”

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After Netflix, Prime Video enters ad race

Ads will first be introduced on Prime Video content in the US, UK, Germany and Canada, in early 2024

By e4m Staff | Sep 22, 2023 5:26 PM   |   1 min read

Prime video
Amazon has announced that it will introduce ads in its Prime Video streaming service in 2024. The ads, the e-commerce giant said, "will allow it to continue investing in compelling content.” 
 
According to a press release from Amazon, the ads will first be introduced on Prime Video content in the US, UK, Germany, and Canada, with France, Italy, Spain, Mexico, and Australia to follow later that year.”
The date for the introduction of the ads is not specified, with the release just stating it to be in “early 2024”. 
In the release, Amazon has said it doesn’t have plans to change the current price of its Prime memberships in 2024, and Prime members will be notified of the change several weeks before the ad injections begin, along with details to sign up for the ad-free option.
"To continue investing in compelling content and keep increasing that investment over a long period of time, starting in 2024, Prime Video shows and movies will include limited advertisements in the UK," Amazon said.
 
Amazon’s decision to introduce ads follows similar steps taken by by rivals including Disney+ and Netflix.
 
 

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