When virtual turns into a big reality: MarTech trends to watch out for in 2023
From AI, ML AR and VR to metaverse, there’s a bunch of tools that are becoming hot topics for the new year, say experts

The way the world is evolving towards everything tech, more and more brands are increasingly adopting marketing technology or MarTech tools to reach out to their customers. MarTech has seen a boom in the last few years. From the increased usage of artificial intelligence to a growing dependence on clouds and data, marketers are swooping in to make the best use of technology and software that are available at their deck. So, what does 2023 have in store for this giant industry of MarTech? Experts have a lot to say on that.
According to Insider Intelligence, by 2024, B2B MarTech spending will be $8.51 billion while B2C MarTech spending will be closer to $18.60 billion. That is a big spending number and it shows how MarTech is reaching its heights as brands become more cautious of where they are spending their money for the best ROI.
The e4m MarTech India Conference held in October 2022 also had several industry leaders swearing by the revolution created by technology. Soumya Mohanty, Managing Director and Chief Client Officer - South Asia, Insights Division, Kantar, said that digital was going to explode in the next three to four years with increasing internet users and more households adopting smart TVs. While, David Raab, Founder, The CDP Institute, said companies need to meet customer expectations with price, service and experience and privacy and manage complex data and complex MarTech.
So, the promises and expectations from MarTech as an industry is intense. With 2022 having already been a fantastic year for the industry, there are trends this year that brands and marketers need to watch out for. Starting from AI, AR and VR to metaverse, there’s a bunch of tools that are becoming a hot topic for this year.
Artificial Intelligence and Virtual Reality claiming spots
According to Vineet Malhotra, Chief Technology Officer at Hashtag Orange, artificial intelligence (AI) has been dominating the industry. “MarTech as an industry will of course continue to see more technological integrations. We cannot deny how quickly AI has taken over the whole predictive/analytics side of the marketing, and if we look at the last mile, then it's just the content that is left, with open source platforms like ChatGPT, there will be many more to follow and disrupt this space too.”
Amit Dhawan, Partner & CEO, Art-E, also believes that automation is going to be a significant part of 2023. “Looking ahead to 2023, the advertising industry is expected to undergo a significant shift with the advancement of AI technology. Tools such as chatGPT, copy.ai, and hotpot.ai are set to revolutionize the way creative agencies function, streamlining and automating certain tasks related to content creation. These AI-powered platforms use machine learning algorithms to generate original text, design assets, and even video content, allowing agencies to produce high-quality materials at a faster pace. While these tools are not meant to replace human creatives, they can assist with tasks such as copywriting and concept generation, freeing up time for more strategic and high-level work.”
Shashank Sharma, Co-Founder & CEO- Expedify, tells us that AI and ML-based marketing will help brands to become more relevant. “With the advances made on anvils like 5G penetration and rise of more immersive and interactive experiences like AR and VR, I strongly believe marketing data warehousing, immersive content, hyper personalized innovation and AI-based chatbot interactions will get a lot of user acceptance due to their fairly robust ecosystem. AI and ML-based marketing will also become more seamless as I believe they will be able to analyze deep learning algorithms and be able to integrate key data into their strategies and craft personalized messages for customers at every marketing funnel. The trends also will be accelerated by the shift in consumer behavior brought by the global pandemic.”
Anindita Das Veluri, Director - Marketing, Adobe India, adds, "Technologies today have the potential to improve the efficiency and effectiveness of marketing campaigns by allowing for the analysis of large amounts of data and the automation of certain tasks. Immersive content creation tools are already streamlining product design and digital asset creation. At Adobe, we have invested significantly in bringing in new talent and technology in the 3D and immersive field, including with the acquisitions of Mixamo, Allegorithmic, and Medium."
"Given the velocity & volume of content being generated is huge, the need for consistent supply of relevant and contextual content will be key. While the meat of your content likely won’t change year over year, the technology available to create that content is evolving at a rapid pace. This will give rise to the use of technologies AI & ML to streamline & drive adoption of standardized formats for creating, storing and sharing content," she opines.
A definite upward tick in the industry
Experts also believe that the industry is going to see a massive amount of growth this year. According to Vineet Malhotra, there’ll be a bunch of different trends that will push this industry in 2023. “Post pandemic, the fact that virtual can easily be a reality, the tech supporting marketing will continue to grow. Naturally, we will see a lot of talent movement, upskilling, especially in the agency side. We will have more CTOs joining agencies, while a creative role will demand tech orientation.”
Shashank Sharma also believes martech is up for a successful year with things going all digital during the pandemic. “We have observed how 'Digital' has become a key channel not just for customer acquisition and engagement but also for conversion and retention. As India’s digital economy fortifies, the assimilation of marketing and technology better known as “MarTech” is anticipated to witness robust growth. MarTech is seen to be playing a much more significant role in Data Integration and analytics along with automating processes for increasing marketing productivity.”
Amit Dhawan adds, “The advertising industry is continuously evolving as brands seek new ways to reach and engage with their audiences. With the integration of AI technology and the growing popularity of D2C brands, the coming year is sure to bring exciting developments and new opportunities for marketers."
According to Veluri, looking ahead to 2023, the MarTech industry is expected to undergo a significant shift with the advancement in technology and evolving customer expectations. There has been an increase in the spending in the past year, a trend that has been spotlighted by major sports events such as the FIFA and ICC T20 World Cups, she believes.
"A platform approach that drives consolidation and integration of marketing tools designed to work seamlessly will be the expectation. Whatever the industry, whatever the device or platform the content is consumed on, the need for integrated tools is stronger than ever. It’s crucial that these tools give the community the flexibility to work how and where they want. In response to the rapidly evolving ways in which people create, Adobe continues to release tools and technologies that empower creators to collaborate more effectively and more efficiently," says Veluri.
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Markand Adhikari’s column on OTT content a hit on Twitter
Apart from being ranked 4 in India trends, it has also sparked a social media conversation about OTT content
By exchange4media Staff | Mar 24, 2023 11:12 AM | 2 min read
An opinion piece written by Markand Adhikari, Chairman and Managing Director of Sri Adhikari Brothers Group (SAB Group), on nudity and obscenity in OTT has been ruling the social media charts.
The article was published by exchange4media on March 21st.
https://www.exchange4media.com/digital-news/class-has-no-class-126085.html
It was no. 4 in India trends on Thursday.
The article has also spurred a lot of discussion on OTT content on Twitter.
Is the content on Netflix leading our youth astray? Mr. Markand Adhikari thinks so. Read his take on the issue in 'Class Has No Class'" #e4Media_Class_HasNo_Class https://t.co/TlFwD37ct4
— Mohammad Altaf Ali (@MdAltafAli15) March 23, 2023
Mr. Markand Adhikari is so right, such content does is not reflect social reality but actually the opposite – instigate our youth and society to go down this path by giving them ideas. #e4Media_Class_HasNo_Class https://t.co/rotvmJSzHd
— Sushma Pandey (@ISushmaPandey) March 23, 2023
Mr. Markand adhikari raising a very good question against Netflix through this article. This question is really important..
— Yatika Sharma (@Yatika1027) March 23, 2023
e4Media Class Has No Class
Mr. Markand Adhikari is absolutely correct !!! I really appreciate his thoughts for the nation.
— Shassy (@Shassy02) March 23, 2023
e4Media Class Has No Class
Mr. Markand adhikari raising a very good question against Netflix through this article. This question is really important..
— Nikhil Pandit (@nikhil29_05) March 23, 2023
e4Media Class Has No Class
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FAST & Freemium: Why more & more advertisers are streaming towards Connected TV
These platforms, say experts, provide access to massive amounts of user data, enabling precise targeting and cost-effective advertising campaigns
By Shantanu David | Mar 24, 2023 8:27 AM | 4 min read
Even the most traditional advertisers are now dipping their toes into streaming, while more adventurous brands are already making a splash. And with the introduction of subscriptions with ads on streaming platforms like Netflix, Disney Plus, as well as Jio’s push towards freemium TV, the Connected Television (CTV) landscape is evolving with each new login and the following reams of data, and terms like FAST and Freemium are creating more buzz than an old cable TV’s antenna.
Swati Kardak, Group Account Manager, Media Planning & Buying, SoCheers, believes that with IPL in their kitty and now rolling out of freemium TV, Jio has already got the ball rolling for them. “This is a big boon for advertisers and brands as FAST (Free, ad-supported TV), will open up opportunities for advertisers to widen their addressable audience size. It will also work as a magnet to attract more audiences to the streaming platform and ensure a long-term client relationship.”
Meanwhile, “As subscription plans with ads are introduced, advertisers and brands have a unique opportunity to reach a large and engaged audience. These platforms provide access to massive amounts of user data, enabling precise targeting and cost-effective advertising campaigns,” says Keerthi R Kumar, Business Head-South, FoxyMoron.
According to the recently launched Gateway to Open Internet report, published by The Trade Desk and Kantar, 33% of consumers perceive ads on OTT/CTV as more premium than those on YouTube and other user-generated content platforms, making CTV/OTT a particularly attractive avenue for brands.
Additionally, 44% of consumers expect to significantly increase their usage of CTV/OTT in the next six months. The surge in popularity of Connected TVs also allows advertisers to reach a subset population of cord-cutters that they cannot reach on linear TV.
Tejinder Gill, General Manager, The Trade Desk, says that to capitalize on this fast-growing ad opportunity on OTT, brands will need to invest in data-driven advertising tools on platforms like The Trade Desk to help them to more effectively target and engage consumers across the multiple OTT platforms that consumers engage with today.
In Kardak’s opinion, Freemium will bring about a major cord-cutting change and a huge shift towards Freemium is most likely going to come from the traditional TV audience as they will be able to avail entertainment for free. “Therefore, brands and advertisers will have to be very mindful about picking the right content on FAST for their ad placement. In comparison, the audience on FAST is likely to be more massy, so, brands who have products or services catering to a larger audience should look at partnering with them,” she says.
The abundance of content and vast user base on platforms like Netflix and Disney Plus provide advertisers with the opportunity to target affluent audiences. With the introduction of ad-supported tiers, advertisers can leverage high-quality content to reach their desired target audience.
“AVOD and Freemium models offer precision targeting, real-time optimization, and measurement, leading to a shift in advertising budgets from traditional TV to OTT. As competition increases, advertisers must understand each platform's audience, engagement patterns, and results to make informed decisions that align with their business objectives,” says Kardak.
Vikas Mangla, Founder, Digital ROI, points out that by parsing through the consumer data available through viewership on these platforms, advertisers can develop new ad formats that engage viewers and do not disrupt their viewing experience. “Interactive ads, sponsored content, and native advertising are some of the ad formats that can help advertisers achieve this. For instance, Voot offers non-intrusive ad formats like sponsored content and integrated ads that blend seamlessly with the content,” he says.
Advertisers and publishers also need to analyze the collectible data to gain insights into their audience's behavior and preferences. This can help them optimize their ad campaigns, improve their targeting, and measure their ad campaign's effectiveness.
“For example, MX Player uses data analytics to track viewer behavior and preferences to create personalized recommendations for each viewer. Advertisers can also use data analytics to track ad performance and optimize their campaigns accordingly,” says Mangla, adding that publishers can leverage the popularity of streaming TV by creating content that resonates with their audience.
That being said, as Gill points out, “Another important consideration is frequency capping which is important to ensure consumers are not seeing the same ad multiple times across the different OTT platforms that they are engaging with. This is where programmatic media buying platforms offer value in helping brands preserve a positive ad experience.”
In conclusion, experts agree that the Indian market presents a significant opportunity for advertisers and publishers to reach a large and engaged audience base through FAST and Freemium. By adopting a data-driven approach, using new ad formats, programmatic advertising, data analytics, and content marketing, they can create more effective ad campaigns, engage viewers, and increase their revenue.
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Mark Zuckerberg announces new WhatsApp app for Windows
The app will enable group video calls with up to 8 people and audio calls with up to 32 people
By exchange4media Staff | Mar 23, 2023 3:25 PM | 1 min read
Facebook CEO Mark Zuckerberg has announced a new WhatsApp app for Windows, which will enable group video calls with up to 8 people and audio calls with up to 32 people - all from your desktop.
Making the announceemnt on Facebook, he wrote, “Launching a new WhatsApp desktop app for Windows. Now you can make E2E encrypted video calls with up to 8 people and audio calls with up to 32 people.”
“The new Windows desktop app loads faster and is built with an interface familiar to WhatsApp and Windows users. You can host group video calls with up to 8 people and audio calls with up to 32 people. We’ll continue to increase these limits over time so you can always stay connected with friends, family and work colleagues.
Since introducing new multi-device capabilities, we’ve listened to feedback and made improvements including faster device linking and better syncing across devices, as well as new features such as link previews and stickers.
As we continue to increase the number of devices which support WhatsApp, we’ve just introduced a new WhatsApp beta experience for Android tablets. We’re also launching a new, faster app for Mac desktops that is currently in the early stages of beta,” he wrote further.
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MarTech can brilliantly answer the ROI question: Hareesh Tibrewala
The Joint CEO of Mirum India spoke to e4m Editor Naziya Alvi Rahman on a host of questions with respect to the India MarTech Report 2023 that will be unveiled at the e4m Pitch CMO Summit today
By Naziya Alvi Rahman | Mar 23, 2023 2:41 PM | 1 min read
Hareesh Tibrewala spoke to e4m on a host of issues related to MarTech while delving deep into the India MarTech Report. He started by addressing the roadblocks in the implementation of MarTech in the country.
He also explained the point about MarTech explorers in terms of the sectors, which is invested in this marketing technique.
Tibrewala further spoke about how martech was critical in the role of a marketer and how it could be extremely significant for calculating ROI.
The conversation also veered toward the importance of MarTech in the cookie-less world and the advent of Web3.
Watch the entire conversation here.
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Google opens up access to Bard
In a blogpost, Google said that Bard could provide tips or explain several posts
By exchange4media Staff | Mar 23, 2023 1:07 PM | 1 min read
Google has said that it is opening up access to Bard, the ChatGPT competitor, as per media reports.
The tech major will be expanding the access to Bard in more countries and languages.
In a blogpost, Google said that Bard could provide tips or explain several posts.
Google unveiled Bard in February. Alphabet CEO Sundar Pichai announced the soft launch of the AI to "trusted testers".
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MarTech no longer only about marketing, it needs to drive sales: Mirum India report
The survey for the report shows 88% of respondents expect to increase spending on MarTech over the next 3 years
By exchange4media Staff | Mar 23, 2023 12:43 PM | 2 min read
Mirum India, a Wunderman Thompson company, has put together a report on the emerging MarTech landscape in India.
The report captures how MarTech solutions are being utilized by brands to effectively communicate their brand messages to the right set of audiences at the right time.
The report highlights that while the global spend on MarTech solutions is around 25% of the total marketing budget, in India, majority organizations spend less than 15%, indicating significant potential for growth. With MarTech spending set to increase across company sizes and sectors, 88% of respondents expect to increase their MarTech spending over the next three years. The report also emphasizes the need for brands and organizations to work with growth partners as preferred by MarTech HEROES, focusing on ROI, and delivering value to the brands.
The report will be unveiled on March 24, 2023, at the e4m Pitch CMO Summit in Mumbai. The summit will see India's most reputed brands and top management coming under one roof to interact and share insights on their game-changing success stories.
Speaking on the report, Hareesh Tibrewala, Joint CEO – Mirum India, said, "The estimated size of the MarTech industry in India is expected to be between $35bn and $50bn by 2026, presenting a sizeable opportunity for businesses. Our latest report highlights how brands are using MarTech solutions to effectively deliver the right brand message to the right customer at the right time, creating fabulous customer experiences and increasing brand loyalty. It is interesting to note that marketers globally spend 25% of their budgets on MarTech solutions, and our report shows the emergence of MarTech EXPLORERS, who are keen to leverage the power of MarTech. This presents an exciting opportunity for businesses to grow and thrive in the ever-evolving digital landscape."
CVL Srinivas, Country Manager – WPP India said, "To succeed in the rapidly evolving tech and data driven world, organizations need good marketing automation tools and diverse skill sets. The report highlights the need for growth partners, preferred by MarTech HEROES, to ensure strong ROI for clients. It brings clarity to the ecosystem and presents an exciting opportunity for businesses to create fantastic customer experiences and increase brand loyalty. At WPP, we've invested heavily in building our tech and data practices, creating a comprehensive ecosystem where value is delivered at every touchpoint."
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Why contextual advertising is making a comeback
As part of e4m TechTalk, Dimpy Yadav, General Manager - Xaxis India, writes contextual advertising is re-emerging for delivering relevant & targeted messages to India’s audiences
By Dimpy Yadav | Mar 23, 2023 9:18 AM | 4 min read
For years, contextual advertising has taken a back seat in favour of hyper-personalised behavioural targeting. But with tightening regulations and deepening concerns around data privacy, contextual advertising is reasserting its place within India’s marketing ecosystem. And it’s about time too.
Contextual advertisement placement is a proven marketing strategy that dates back to the very origins of the modern industry. In today’s digitised world, this tactic involves showing ads that are directly relevant to the content that a user is viewing or even to the user themselves. They can align contextually with anything from a web page to a geographic location or even the weather.
So why is contextual advertising making a comeback in India in 2023? And how can the nation’s marketers and agencies rise to this new digital challenge?
The right context
It’s been seven years since the Indian government launched its digital India campaign and the nation’s digital economy has grown at a phenomenal rate – 2.4 times faster than the overall economy between 2014 and 2019.
Meanwhile, smartphones have become more affordable, internet infrastructure has expanded, and data has become significantly cheaper. Since the outbreak of COVID-19, the adoption of digital interactions has accelerated even further, with food deliveries, telemedicine, and online gaming surging in first-time usage.
For marketers, digital and mobile media have become more accessible and cost-effective mediums. This year, advertising spending on mobile is expected to comprise 78 per cent of India’s total digital media expenditure. According to eMarketer, mobile ad spending in India grew YoY by 35.9 per cent in 2021 and is forecasted to grow by 28.4 per cent in 2022
India’s digital explosion comes amid a tectonic shift away from the third-party data collection that marketers have relied on for years. Consumers have become more cautious about the data they share online while global regulations around data collection like the European Union’s General Data Protection Regulation (GDPR) have constrained brands’ unfettered access to personal data. In this climate, contextual advertising, which leverages the content of the environment instead of the personal data of its visitors, serves as a privacy-friendly alternative.
A loyal audience
One of the key criticisms of social media over recent years is the potential to miss or misuse key contextual information. Although social media gives brands access to massive audiences, campaigns can easily fall flat if they aren’t executed in just the right context. Even the best creative cannot drive engagement when it appears in an irrelevant or inappropriate environment.
But that dependence on its environment is also one of contextual advertising’s greatest strengths. When utilized in partnership with established publications, it capitalizes on the built-in trust and loyalty that those outlets already enjoy with their audiences. When a receptive audience is combined with the modern capabilities of global scale, digital precision, and algorithmic efficiency, the results can be powerful.
Trust in context
Improvements in targeting capabilities and data analysis have also made it possible for advertisers to target audiences through keywords and topics as well as demographics and interests. Marketers can meanwhile be selective about the types of content they want their ads to run alongside, reserving their investments for audiences that are more likely to take an interest in their products and, therefore, more likely to engage with them. For these reasons, they can feel confident that their content will be well received and their investments will be profitable.
Still, marketing based on context may be a difficult transition for industry leaders who are more familiar and comfortable with behavioural targeting. But it’s hard to argue that the shift towards a contextual mindset will be anything short of necessary and more than likely fruitful. Recent research by Integral Ad Science (IAS) revealed that Indian consumers are more likely to positively receive and remember contextually relevant ads.
Last but not least, contextual advertising will aid marketers in the desired outcome from their campaign. According to a study conducted by IAS and personal computer manufacturer HP, purchase intent was 14 per cent higher among consumers who viewed the in-context ad. In addition, consumers reported a 5 per cent increase in positivity toward the HP brand after seeing an in-context ad
As third-party personal data is becoming less accessible, contextual advertising is growing more sophisticated, giving marketers the power to meet receptive audiences with relevant content. That’s a fundamentally sound path to success that benefits both brands and consumers alike.
Most significantly of all, it has the potential to transform digital media investments into real-world business outcomes. Although the value of premium publishing has always existed, marketers are now able to prove its success with clarity and maximum return on expenditure.
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