ASCI upholds complaints against ads by Bharti Airtel, Frankfinn Aviation Services and more

Majority of the 214 ads belong to Healthcare, Education and Food & Beverages categories

e4m by exchange4media Staff
Published: Jun 6, 2017 8:13 AM  | 5 min read
ASCI upholds complaints against ads by Bharti Airtel, Frankfinn Aviation Services and more

In March 2017, The Advertising Standards Council of India’s (ASCI) Consumer Complaints Council (CCC) upheld complaints against 214 out of 280 advertisements. Out of the 214 advertisements against which complaints were upheld, 175 belonged to the Healthcare category, 21 to the Education category, followed by 7 in the Food & Beverages category and 11 advertisements from other categories.



The CCC found the following claims of 175 advertisements in healthcare products or services to be either misleading or false or not adequately/scientifically substantiated and hence violating ASCI’s Code. Some of the healthcare products or services advertisements also contravened provisions of the Drug & Magic Remedies Act and Chapter 1.1 and III.4 of the ASCI Code. The complaints against the following advertisements were upheld:

· Kolors Health Care India Pvt. Ltd. (Kolors Slimming & Beauty): The advertisement’s claim, “Five kilograms weight loss guarantee and five inch figure correction”, was inadequately substantiated and is misleading by gross exaggeration. The efficacy being depicted via images of before and after the treatment is misleading by gross exaggeration.

· Ayurwin Pharmaceutical Pvt. Ltd. (Nutrigain plus Powder & Capsules): The advertisement’s claims, “The only weight gain Product Powered by Ayurscience” and “Approved by Ayush Dept.” were not substantiated with supporting evidence, and are misleading by gross exaggeration.


The CCC found following claims in the advertisements by 21 different advertisers were not substantiated and, thus, violated ASCI Guidelines for Advertising of Educational Institutions. The complaints against these advertisements were upheld.

· Patel Group of Institutions: The advertisement’s claim, “Awarded for Best infrastructure, Best Faculty, Best Results & Best Placements”, was not substantiated with details of the awards, parameters used for assessment and other similar institutes that it was compared against, references of the award received such as the year, source and category. Also, the claim is misleading by exaggeration.

· Frankfinn Aviation Services Pvt. Ltd. (Frankfinn Institute of Air Hostess Training): The advertisement’s claim, “The World's No.1”, was not substantiated with authentic supporting proof, and is misleading by exaggeration. Also the claim, “World's No.1 air hostess training institute”, was not substantiated with any verifiable comparative data versus other similar institutes in the same category or any third party validation or research, and is misleading by exaggeration. Furthermore, the claims, “Gold Award Winner - 2016 for 'Best Higher Vocational Institute for Skill Development' - Awarded 'Best Air Hostess Training Institute Award' every year from 2011 to 2016” and “Limca Book of Records certified Frankfinn for best cabin crew placements year after year”, were not substantiated with copy of the award certificates, details, references of the awards received such as the year, source and category.  Also, the claims are misleading by omission of disclaimers to qualify these claims.


· A V Thomas & Co. Ltd. (AVT Premium Tea and AVT Premium Select Tea): The advertisement’s claim, “Strongest Tea consistently” is a superlative claim, which was not substantiated with supporting comparative data versus other tea brands. Also, the claim is misleading by exaggeration and implication that other tea brands are inferior to the advertised product.

· Apurva Organics Ltd. (Chamong Green Tea): The advertisement’s claims, “100% Organic” and “IMO certified” were not substantiated and are misleading by exaggeration.   

· Mahesh Edible Oil Industries Ltd. (Saloni Mustard Oil): The advertisement’s claims, “Vitamin A - Helps to improve eyesight”, “Vitamin D - Helps in making bone stronger” and “Vitamin E - Helps to strengthen immunity”, were not substantiated with quantitative evidence of the presence of Vitamins A, D and E in the product.


· Bharti Airtel Ltd. (Free Data for 12 months): The advertisement’s claim, “Free data for 12 months, worth Rs. 9000. Switch to Airtel 4G”, is misleading by ambiguity. It was noted that the price currently being used by Airtel for 3 GB data is Rs. 450. The prevalent price of ‘free data’ under an actual offer for 12 months is much lower than the price point of Rs. 9000. The said unlimited data packs are not entirely free but they are subject to specific tariff packs for which the customer is required to pay. Furthermore, the data pack is valid for only 28 days and the 12 re-charges of 28 days each do not add up to 12 months. 

· Bharti Airtel Ltd. (Free Unlimited local + STD calls): In view of the cap of 1200 minutes/week as per advertiser’s fair usage policy, the claim, “Free Unlimited Local + STD calls” is misleading and contravened Chapter I.4 of the ASCI Code as well as Clause 1 of ASCI Guidelines for Disclaimers (“A disclaimer can expand or clarify a claim, make qualifications, or resolve ambiguities, to explain the claim in further details, but should not contradict the material claim made or contradict the main message conveyed by the advertiser or change the dictionary meaning of the words used in the claim as received or perceived by a consumer.”)

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Snickers unveils two new exam bar campaigns

The new brand films bring to life two relatable and popular characters to present a humorous take on the sudden onset of hunger pangs

By exchange4media Staff | Mar 22, 2023 4:11 PM   |   3 min read


Snickers, the chocolate bar from Mars Wrigley, known for its brand proposition of 'You're Not You when You're Hungry' is back with two new quirky films, introducing two new characters – Alexander and Einstein. The latest digital and TVC films capture the daily struggles of Gen Zs and Millennials. These struggles further turn up in dramatic and exaggerated reactions, especially when hunger strikes. The new brand films bring to life two relatable and popular characters to present a humorous take on the sudden onset of 'Hunger Pangs'.

Talking about the launch of the new SNICKERS® films, Varun Kandhari, Director of Marketing, Mars Wrigley, India said, “The brand proposition of SNICKERS®, ‘You’re not you when you’re hungry’, has become iconic and is loved by consumers across the world. The campaign has a simple message that while stress and hunger can get to the best of us, one can always grab a SNICKERS®. The films are also relatable for younger generations dealing with highly stressful situations such as exams and have an universal appeal. At Mars Wrigley India, we are led by our purpose of creating a billion better moments for consumers and communities, and we are confident that the audience will love the new TVC as we celebrate the joy associated with SNICKERS®.”

The film with Einstein opens with two friends deeply involved in pre-exam night preparation, showcasing how one of them transforms into the iconic character Einstein in a dramatic way. The character is hungry and stressed and starts believing that scores are inconsequential. To bring her back to her senses, her friend offers her a SNICKERS® and gets her to focus back on studying. The second film with Alexander, highlights the pre-exam anxiety and stress, showcasing how one of the friends is all set to wage a war. Seeing his friend transform into a character like Alexander, his friend offers him a SNICKERS® and rushes him to the examination hall.

On the campaign, Akashneel Dasgupta, Chief Creative Officer, Network Advertising, said, “You are not you when you are hungry’ is such an enduring, versatile idea for SNICKERS®. It’s an idea that keeps giving campaign after campaign. We are happy to be a part of this one which makes small hunger relevant in the lives of young people and students.”

Additionally, the SNICKERS® consumer packs especially curated for exam fever are available at the nearest stores and have a promo code that offers 100% assured UPI cashback on INR 20, INR 35, and INR 50 SNICKERS® variants.

The films are available in nine languages including Hindi, Tamil, Kannada, Malayalam, Telegu, Bengali, Oriya, Gujrati, and Marathi on both TV and digital platforms. Below are the links to the Hindi version of the TVCs.

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Havas unveils Havas Play; R Venkatasubramanian to lead Havas Play in India

In India, Havas Sports and Entertainment, Havas Content, and Cake India will be combined and rebranded as Havas Play

By exchange4media Staff | Mar 22, 2023 9:41 AM   |   1 min read


Havas Group unveils Havas Play, a new global network that will earn consumers’ attention and create enduring business impact through meaningful experiences at the intersection of entertainment, sports, technology, and fandom.

As a dedicated network within the Havas ecosystem, Havas Play will unify existing agency brands and expertise within the organization, scaling across all of Havas' major markets and retiring the Havas Sports, and Havas Sports & Entertainment brands in markets where they currently exist.

In India, three entities, Havas Sports and Entertainment and Havas Content, both of which are part of Havas Media Group India, and Cake India, which is part of Havas Creative India, will combine and rebrand as Havas Play.

R Venkatasubramanian, President and National Head of Investments, Havas Media Group India, has been given the additional responsibility to lead Havas Play in India. Havas Play will be part of the Havas Media Group India network, which is led by Mohit Joshi as its Chief Executive Officer. Under the new structure, Arun Kumar Rao, Senior VP, Prachi Narayan, Vice President and Rajika Mittra, Managing Partner, will report to Venkat and will manage Sports, Content and Entertainment mandates, respectively.

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Best ads of the fortnight: Ola Electric's Holi with robots, Tendulkar lends hand to Savlon

Our pick of the most innovative spots between March 1 and 15

By exchange4media Staff | Mar 22, 2023 8:47 AM   |   2 min read


The first fortnight of March saw brands cranking up their creativity and social consciousness meter for Women’s Day and Holi. In the sea of ad campaigns, some mindfully trod the thin line between entertaining and impactful. In this edition of our fortnightly series, we look back at some of the campaigns that we thought hit the mark. These are our pick of the best ads between March 1 and 15. As always, the ads have been listed alphabetically. 


Godrej released a short TVC for Kala HIT Mini inspired by superhero movies. The ad featured a vigilant mom who turns into a Black Widow-esq character armed with the Kala HIT to zap mosquitoes that were bothering her son. The film made by Bates CHI & Partners Indonesia employs some interesting theatrics, which makes for one entertaining commercial.

Ola Electric

A Holi with robots? With all the buzz around artificial intelligence, Ola Electric decided to spotlight robots in its futuristic ad for Holi. J and V-Ru (geddit?) play two inquisitive robots who decided to get inspired by the festival of colours in their own quirky way. The ad campaign was created in collaboration with Manja.

Rich Marie

Sourav Ganguly as Bollywood’s most camp-style villain wasn’t on anybody’s bingo card this year. Yet, Bisk Farm treated us to this delightful ad with the cricketer as “Robert” complete with his own “Mona Darling.” You don’t have to be a Bollywood aficionado to know that the ad is a tribute to Yaadon Ki Baarat and its legendary villain.


Among the Women’s Day campaigns, Tanishq stood out with its rather refreshing take on eulogising women as “superwomen.” The brand highlighted that the notion that women can multitask and “do anything” often works in their detriment. It can saddle them with the “burden of potential” and set them up for failure.


When it comes to choosing an impactful “hand ambassador”, Savlon picked the one that scored 34,357 runs for India. Sachin Tendulkar’s hand starred as the world’s first hand ambassador, representing Savlon Swasth India Mission. In the ad, the cricketing great’s hand does all the talking, making some important points about hand hygiene. The spot has been conceptualised by Ogilvy India.




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Hamdard launches campaigns for Cinkara and Naunehal Gripe Syrup

Hamdard has revived its popular campaign, ‘Zindagi ka josh har dum’

By exchange4media Staff | Mar 21, 2023 6:53 PM   |   2 min read


Hamdard Laboratories (Medicine Division) has announced a special summer campaign for its products- Cinkara and Naunehal Gripe Syrup. The campaign highlights how Cinkara and Naunehal Gripe Syrup help in coping with the health issues, arising out of nutritional gaps in case of Cinkara and teething issues in case of Naunehal Syrup.

“Hamdard has revived its popular campaign, ‘Zindagi ka josh har dum’. Cinkara, the most recalled brand of Hamdard is a complete health tonic that restores lost energy, increases appetite, and improves conditions of fatigue. The tonic contains six essential Vitamins along with four minerals and nine effective herbs to keep the body strong, healthy, and agile. While India is the playground for Cinkara, it has a larger footprint in UP, Bihar , West Bengal and Delhi /NCR,” the company said.

Abdul Majeed, Chairman & Managing Trustee, Hamdard Laboratories India ( Medicine Division) said “My late grandfather had a vision for the brand and its role. The Cinkara packaging is inspired by our tricolor, hoping that one day it would become the tonic of the nation. For more than 40 years now, Cinkara has been one of the most popular and affordable health tonics in the country. At Hamdard, it’s our constant endeavor to provide products that are targeted at holistic wellness and keep us energetic to fight life challenges- “Jindagi ka Josh Har Dum” justifies the brand truth”.

“It is always a wonderful feeling to know that Hamdard products touch so many lives, in so many ways. People from different states, and different strata of society swear by our products. Our medicines are affordable and effective. In most cases, Hamdard products have been in families for generations. Through this campaign, we hope to further expand our reach and help people lead healthy and happy lives, free from the burden of illness and health issues” said, Suman Varma, CMO, Hamdard Laboratories. 

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In new campaign, Rajkummar Rao highlights perils of not having Lay’s at home

The campaign is created by Leo Burnett

By exchange4media Staff | Mar 21, 2023 4:29 PM   |   3 min read


Lay’s has launched a new campaign with actor Rajkummar Rao to remind consumers to have ‘Ghar Par Lay’s Always’!

“At-home experiences and occasions are best enjoyed with friends and family, and a pack of Lay’s makes these moments even better. But running out of Lay’s can interrupt the good times and may even induce last-minute panic to restock. In the campaign, Lay’s has hilariously drawn attention to the outcomes of last-minute restocking trips,” the brand said.

The introduction of the latest TVC under the ‘Ghar Par Lay’s Always’ campaign speaks to the consumers on the perils of not stocking-up Lay’s at home.

Directed by Vinil Mathew, the TVC film opens with Rajkummar throwing a costume party at home with himself dressed as a burglar. When his girlfriend (played by Dolly Singh) informs him that they've run out of Lay's, Rajkummar nervously heads out to the grocery store, starting a series of comedic mishaps. From being mistaken as a real burglar by the public to getting arrested by the police, his hilarious roller-coaster of misadventures concludes upon his release from jail, when he tells a jail warden curious about his imprisonment that “Mai toh sirf Lay’s lene gaya tha”. The TVC ends on an entertaining note as Rajkummar explains his Lay's misadventures to Dolly and proudly shows off his fully stocked pantry with Lay's, remarking, “Isliye…Ghar pe Lay’s Always!”.

Speaking about being part of the TVC film, Rajkummar Rao, expressed, “For years, Lay’s, with its iconic and irresistible flavours has been my favourite snack. When the brand reached out for their 'At Home' film, I was instantly drawn towards the comical and playful script because I have always related to the frenzy of keeping my home stocked with Lay’s. I had a lot of fun filming the TVC and I am definitely going to have ‘Ghar Par Lay’s Always’. I hope the audience enjoys the film and ensures Lay’s is a part of all their joyful moments at home.”

Expressing her excitement at the TVC, Shailja Joshi, Director-Marketing, Potato Chips Category, PepsiCo India said, “At Lay’s, we are committed to infuse a sense of joy into our consumers’ lives and uplift their consumption experiences with our distinct offerings and relatable storytelling. Our newest TVC film for ‘Ghar Par Lay's Always’ perfectly captures the central role that Lay's plays during at-home occasions. We're thrilled to have associated with Rajkummar Rao for this campaign and he has fantastically brought this messaging to life in the film. We hope that it will prompt Lay's fans to always keep their favourite Lay’s well-stocked at home and experience fun uninterrupted."

The campaign is created by Leo Burnett.

Speaking about the campaign Rajdeepak Das, CEO & Chief Creative Officer, Leo Burnett - South Asia, said, “Lay’s has always been the perfect snack partner and with this film we wanted to reiterate to the audiences to stock up their favourite Lay's at home. With this hilariously exaggerated cautionary tale starring Rajkumar Rao, our film gives people a glimpse into the perils of not having 'Ghar Par Lay's Always'! If you don't have Lays, anything can happen.”

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Airtel launches new brand campaign to show ‘limitless possibilities’

The TVC campaign has been conceptualised by DDB Mudra

By exchange4media Staff | Mar 21, 2023 1:57 PM   |   2 min read


Bharti Airtel has rolled out a new brand campaign.

The campaign highlights the clear advantage and limitless possibilities that Airtel 5G Plus offers to its customers in a very contemporary manner.

Shashwat Sharma, Director of Consumer Business, Bharti Airtel, on being asked to comment on the campaign had this to say, “I would first like to take this opportunity to thank our 10 million happy 5G users who have embraced ultrafast Airtel 5G Plus. Customer obsession is what drives us at Airtel and we have taken the lead to simplify the new technology and get our customers to experience the real difference of 5G. Airtel 5G Plus, while delivering incredible speeds and the best voice experience, will work on all 5G smartphones and be kinder to the environment. Additionally, all our customers will be able to enjoy the advantage of 5G services using their existing SIMs at no additional cost. We invite more and more customers to experience the power of limitless possibilities on Airtel 5G Plus.”

The TVC campaign has been conceptualised by DDB Mudra and produced by Equinox Films.

The Airtel 5G Plus TVC has been dubbed in 12 languages and will be localized for audiences all across the country as it is rolled out in full strength.

The 360-degree, high-decibel campaign will be extensively seen across diverse mediums like Television, digital and OOH over the next few weeks.

Commenting on the film, Ram Madhvani, Founder & Director, Equinox Films, had this to say, “The thing I’ve learnt in advertising is that it’s not just about ‘what’ is being said or ‘how’ it’s being said but also about what the audience ‘feels’ when it ‘sees’ any piece of communication. Our film is an example of this. We have tried to create a visceral experience for the audience to create a feeling of speed and future-ready technology which is what Airtel 5G Plus is actually about.”

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Goafest to be held on May 24-26

The 16th edition of the advertising fest will take place at Grand Hyatt, Bambolim, Goa

By exchange4media Staff | Mar 21, 2023 1:47 PM   |   3 min read


South Asia’s biggest advertising festival, Goafest is all set to make a grand return. Co-hosted by The Advertising Agencies Association of India (AAAI) and The Advertising Club, Goafest 2023 is scheduled to take place on 24th, 25th and 26th May at Grand Hyatt, Bambolim, Goa. The prestigious fest will also witness the 54th edition of the ABBY’s, South Asia’s Gold standard, that has been recognizing creative excellence in advertising for over five decades. 

Goafest is the definitive annual festival for the advertising, marketing and media industry that attracts over 2000 industry professionals. The festival is an eclectic platter of knowledge, recognition, networking and celebration that makes each day at this 3-days event a remarkable experience. In addition to presentations and sessions by leading industry experts, Goafest 2023 will host a total of 10 knowledge-sharing masterclasses, the highest to date. The upcoming edition of the festival is also expected to have increased participation and presence from advertisers. 

Announcing Goafest 2023, Prasanth Kumar, President, the Advertising Agencies Association of India and CEO, South Asia GroupM said, “Goafest has cemented its position as the most admirable creative festival in South Asia that truly brings together the best of creative and marketing professionals. Our goal is to offer our industry colleagues three power-packed days of learning, engagement, interactivity and curiosity. We are confident that this year's edition will be the biggest and best yet, leaving each attendee with valuable learnings and benefiting the industry as a whole.” 

“Year after year, Goafest has evolved and innovated, making it the most relevant advertising festival in India. From knowledge-sharing sessions to exclusive speakers, we are certain of having guests from across the globe that will benefit the industry, especially younger professionals, this year as well. For the first time, various committees involving senior industry leaders have been formed thus making the event all-inclusive and broad-based for the entire advertising industry. We look forward to curating a festival that drives participation and empowers the fraternity thus positioning India as a sharper contender in the global advertising landscape.” added Jaideep Gandhi, Chairperson Goafest 2023. 

Partha Sinha, President, the Times of India group and President of The Advertising Club, further added, “We believe it is imperative that we celebrate the industry and Goafest enables us to do exactly this. The festival empowers the industry to push creative boundaries and think beyond existing possibilities. We look forward to another year of firsts at Goafest 2023 and encourage India’s creative economy to participate actively.” 

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