TRAI has asked direct-to-home (DTH) service providers to leave packages unchanged in the first six months of enrolment of a subscriber and carry out repairs of equipment during the warranty period free of cost as part of its new quality of service (QoS) guidelines for DTH service providers.
“Visiting charges and maintenance charges of DTH equipment will be carried out free-of-cost during the warranty period. The operator will not change the composition of subscription packages during the first six months of enrolment to the subscription package or during the validity of a prepaid subscription, whichever is longer,” the telecom regulator said.
The country has six DTH operators, including state-owned Doordarshan’s Apana DTH and 11 million subscribers.
The notification also calls for proportionate reduction of subscription charges if any channel is removed from the package in the first six months of enrolment or getting replaced with another channel.
The option of choosing either a package with reduced charges or a package with replaced channel would be with the subscriber.
Also, a prior notice of 15 days is to be given by the DTH operators before changing the composition of any subscription package, TRAI said.
In the wake of a rapidly growing DTH industry, TRAI felt the need to amend the 2007 DTH Broadcasting Services (Standards of Quality of Service and Redressal of Grievances) Regulations.