The Telecom Regulatory Authority of India (TRAI) has directed direct-to-home (DTH) operators to provide their subscribers options to out-right purchase, rental or hire schemes on hardware equipment. It has also directed not to take off-air exhibition of any channel without the DTH subscribers’ consent.
The subscriber would be free to shift to any other package offered by the DTH operator he is with, or from any other operator.
It also said that operators are not allowed to disable the set-top box of subscribers who do not intent to continue DTH services and have no outstanding dues. Such subscribers can view the DTH services of Doordarshan or through any other DTH operator. TRAI also directed the operators not to increase the subscription charges of subscribers for six months from the date of enrollment.
Every DTH operator has to, on or before the date of commencement of these regulations, establish one or more call centres for the purposes of registering of DTH service requests, answering queries, registering of complaints and redressal of grievances of its DTH subscribers, and such call centres shall be accessible to its DTH subscribers round the clock during all days in a week, said TRAI.
According to TRAI’s ruling, every DTH shall, before or on the date of commencement of these regulations, appoint or designate one or more Nodal Officers in every state. In addition to these, TRAI has laid down many other severe restrictions on disconnections.