The Telecom Regulatory Authority of India (TRAI) has issued an advisory to Multi System Operators in order to provide cable TV services through DAS.
For implementation of DAS, the Authority has notified a comprehensive regulatory framework encompassing interconnection, quality of service, consumer complaint redressal regulations and tariff orders.
The regulator advised that in pursuance with the Telecommunication (Broadcasting and Cable Services) Interconnection (Digital Addressable Cable Television Systems) Regulations, 2012 dated April 2015, as amended from time to time, no MSO shall disconnect the signals of a TV Channels of a linked LCO, without giving three weeks’ notice to such LCO, clearly specifying the reasons for the proposed disconnection.
Further, the regulator also highlighted that the Regulatory framework provides that the channels subscribed by a subscriber should not be switched off or discontinued without following the proper procedure provided in the Quality of Service Regulations for DAS. The MSOs providing cable TV services through DAS are advised not to degrade or stop or switch off any channel without following the proper procedure laid in the regulations.
In the advisory TRAI said, “In cable TV sector it is generally observed that the consumers approach linked LCOs for immediate redressal of their complaints. For redressal of such complaints of consumers received by the LCOs, MSOs are required to lay down proper communication procedures to register complaints through LCOs and get then addressed on priority.”