The American Teleservices Association (ATA), a not-for-profit organisation for the teleservices industry, has announced the creation of chapters in Mumbai and Bangalore, giving the ATA its first international presence.
“Over the past months, our International Committee has worked diligently to establish these two chapters. Leaders in India have been invaluable to our success, and we’re proud to announce the appointment of each chapter’s new president,” said Tim Searcy, CEO of ATA. The North-West India Chapter in Mumbai will be led by Pradip Khemani, Vice-President of Strategic Accounts for GTL Limited. Prasad Vanga, Account Director of Valdel Xtent, was appointed President of the South-East Chapter in Bangalore.
ATA will help the Indian teleservices industry by creating business networking opportunities, industry research and access to professional education in the US. ATA represents call centres, trainers, consultants and equipment suppliers that initiate, facilitate and generate telephone, Internet and e-mail sales and service. It will also help Indian members' interests by advocating and lobbying on Capitol Hill and defending the teleservices industry in the public realm.
ATA is holding its first events on February 11 &12 in Mumbai and February 14 & 15 in Bangalore. Titled ‘Coming to America: The New Reality of Teleservices Compliance and Doing Business in the US, the two seminars will feature Tim Searcy, ATA Legal Counsel Mitch Roth, and ATA International Committee Chair Chuck Smith as keynote speakers. Smith is also CEO of Effective Teleservices, Inc.
“I am excited to expand ATA’s services globally and focus on these services in a manner which will generate many great initiatives for our Indian members as well as our industry,” said Pradip Khemani, ATA North-West India Chapter.
“Having a local arena in which ideas can be shared and developed among industry leaders and veterans enable us to deepen our knowledge and understanding of the changes occurring in the teleservices industry,” said Prasad Vanga, ATA South-East India Chapter.