To commemorate the 20th anniversary of the first mass-marketed laptop, the computer systems division of Toshiba Singapore has partnered with HCL to announce a new service initiative – ‘Talk-2-Toshiba’. It is a simple two-step process for users to instantaneously reach Toshiba directly for service support solutions.
The new service initiative is a single integrated services platform with multi-language support and is accessible anytime, anywhere in the world for users to pose queries such as, “my notebook is not working” or “where do I go to get the drivers?” through a live interaction with a Toshiba Global Support Centre Agent. All a user requires is an Internet access and a phone.
Kick-starting the service in India, Rajendra Kumar, Executive Vice-President, HCL Infosystems, said, “HCL has a long track record of optimum service delivery to its customers, and Toshiba, for a premium service like ‘Talk-2-Toshiba’, found an ideal partner in us. HCL’s extensive service and support network spread in 16 locations across the country will ensure prompt service to all customers of Toshiba notebook computers.”
In order to activate this service, the user is required to access the Toshiba Web address and a simple two-step process to enjoy this call-back service.