NIIT, one of the largest IT trainers in Asia, has been conferred with the AvayaGlobal Connect Award for Customer Responsiveness in the Educational Institutions category.
According to a survey conducted by AC Nielsen, NIIT has scored over others in the educational institutions’ category, on parameters of responsiveness, customer education, top management emphasis, innovation and learning.
Elated over the honour, Sanjiv Kataria, Executive Vice-President, NIIT, said, “Customer Responsiveness, today, is the most crucial element for success in the services sector. At NIIT, our endeavour has always been to remain one step ahead in sensing our customer’s requirements.”
“NIIT is honoured by this prestigious award from AGC, especially as we celebrate 25 years of our service of bringing people from all walks of life closer to computers,” he further said.
The Award, instituted by Avaya GlobalConnect (AGC), a leading player in converged communication solution space, in partnership with The Economic Times, aims at honouring companies that have fared exceedingly well in their customer responsive policies and practices.
The other winners, chosen from each of the 11 categories, include Bajaj Auto for Automotives; TNT India for Logistics; i-flex Solutions for IT software; HCL Infosystems for IT hardware; ICICI Prudential for Insurance; HDFC Bank for Banking and Financial services; Taj Hotels Resorts and Palaces and Jet Airways for Travel and Tourism; Nokia and Eureka Forbes for Consumer Durables; Apollo Hospitals for Health and Pharma and Bharti Teleservices for Telecom.
The Awards were judged by an eminent panel comprising Aditya Sapru, Partner and MD (South Asia & Middle East), Frost & Sullivan; Harish Bijoor, CEO, Harish Bijoor Consults Inc; Jagdeep Kapoor, Chairman and MD, Samsika Marketing Consultants; John Goodman, CEO, Ogilvy & Mather, India & South Asia; Soli J Sorabjee, Attorney General of India; and Sunil K. Alagh, Chairman, SKA Advisors Pvt Ltd.