Mercedes-Benz India has announced key organizational changes in its after-sales and marketing communications and CRM divisions. Mercedes-Benz India veteran Devdutta Chandavarkar, who is currently heading the After-Sales division, will take on a larger role at Mercedes-Benz Middle-East and will be based out of Dubai. Santosh Iyer currently Vice President, Marketing & CRM, is promoted to head the crucial After-Sales & Retail Training function of Mercedes-Benz in India and shall continue to be part of the Board of Management.
Roland Folger, Managing Director & CEO, Mercedes-Benz India commented, “Mercedes-Benz prides itself in providing newer responsibilities and novel opportunities to its employees’ world over. This approach not only promotes internal talent by giving them new opportunities to prove their excellence, but also is highly beneficial for the overall growth of the company and inspirational for others.”
Devdutta Chandavarkar has been associated with Mercedes-Benz for over 17 years and has played a pivotal role in shaping the after sales function. He has also been instrumental in ensuring Mercedes-Benz topped the CSI scores in After Sales twice in a row in the J.D.Power CSI Study.
Santosh Iyer, currently Vice President, Marketing & CRM is instrumental for Mercedes-Benz India’s success in reinforcing the brand image and communicating the dynamic face of Mercedes-Benz to the customers. Under Santosh’s leadership, Mercedes-Benz India’s Customer Relations Management activity stepped up to the next level, resulting in enhancing customer satisfaction.
In addition to the above appointments, the Marketing & CRM and the Corporate Communications function are now split, and will continue to report to the Managing Director & CEO. Amit Thete, who is currently heading the Event Communications division, will be taking care of the Marketing & CRM function while Shekhar Das Chowdhury will now be heading the Corporate Communications function of the brand.
These appointments will be effective from January 1, 2016.