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LG files complaint against Whirlpool

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LG files complaint against Whirlpool

The row between LG Electronics and Whirlpool of India over refrigerator capacities has taken a new twist with LG filing a complaint before the Monopolies and Restrictive Trade Practices Commission (MRTPC) alleging Whirlpool was adopting unfair trade practice by falsely claiming its frost-free refrigerators were certified by the Bureau Indian Standards (BIS).

The MRTPC is already hearing two separate cases filed by Whirlpool and Godrej against LG alleging that the latter had misled its consumers by overstating capacity of three models of its frost-free refrigerators.

But in a tit-for-tat move, LG charged Whirlpool of filing the case against LG with the malicious intent of trying to impress upon consumers that LG’s refrigerators were inferior to those manufactured by Whirlpool.

The MRTP Commission has now fixed September 18 as the date for fresh hearing of all the three separate cases.

LG also charged Whirlpool of obtaining “totally incorrect, unfair and biased report from the Central Power Research Institute (CPRI)” and misusing its contents in its sales promotion material. It also claimed that CPRI is not a recognised BIS recognised agency.

To bolster its claim, LG also produced a letter by BIS official Balwant Rai who said that “as regards CPRI, Bangalore, this is to inform that this laboratory is not recognised by BIS for testing of refrigerators”.

Whirlpool termed LG’s complaint as an effort to draw the attention of all from the main complaint about its overstating capacity.


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