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Jet Airways to introduce ‘kiosk check-in’, a first for the Indian aviation industry

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Jet Airways to introduce ‘kiosk check-in’, a first for the Indian aviation industry

Jet Airways has announced India’s first ever domestic ‘Kiosk Check-in’ facility from June 1, 2006. Kiosk check-in, available for domestic flights, can be availed of at Jet Airways’ kiosks located at the airport. When a customers uses kiosk check-in, the system performs a name check, verifies the PNR, enables passengers to select their preferred seats and print their boarding passes using the printer integrated with the kiosk. Kiosk check-in enables passengers carrying only hand baggage to proceed directly for security check and thus experience a hassle-free check-in.

Speaking about the initiative, Gaurang Shetty, VP – Marketing, Jet Airways, said, “Increasingly, customers find self service devices like bank ATMs very convenient, specially for repeat activity chores and the self service kiosk is one such initiative where customers with hand baggage can check themselves in and proceed straight to the boarding gate without any human intervention.”

“The facility reiterates the continued commitment of Jet Airways to offer the latest and the most advanced products to the Indian customers. The kiosk check-in facility will open immense opportunities and benefits for Jet Airways’ frequent fliers” he added. This facility will initially be available at Mumbai, Delhi and Bangalore airports and will be rolled out to other airports in a gradual manner.

The check-in operates through a customised kiosk system with a dedicated and direct connectivity to the airline check-in system. The kiosk performs a thorough passenger identification through a valid swipe card (for example, credit card, debit card, JP card) for authentication. For security reasons, the name on the swipe card and the PNR (reservation record) must be the same.

Kiosk check-in is available for passengers with hand baggage, holding a confirmed valid e-ticket only. A group of up to a maximum of seven passengers and a maximum of three segments per passenger at a time can use the facility. The check-in must be completed anytime between 24 hours and 45 minutes prior to a flight’s departure. Kiosk check-in would also facilitate domestic return and through check-in, single and multiple passenger check-in.


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