Zomato, the restaurant discovery and food ordering app has introduced an in-app chat feature which has been integrated through a partnership with Konotor, a mobile-first user engagement platform, enabling consumers to chat with the team at Zomato for any order-related queries.
This feature is currently available for users in India and UAE. With this update, Zomato has also included a host of new features and performance improvements to make the online ordering experience even better.
Through the introduction of this feature, users can initiate a chat with Zomato's customer support centre and ask questions or share feedback at any stage of the order process. Users can currently message the contact centre anytime between 9am and 11pm (Indian Standard Time) across all cities in India and UAE where Zomato's online ordering service is available.
The instant nature of the messages enables real time and direct line of conversation for users. Users can track their orders, get information on promos, cancel orders and/or check the refund status for a rejected order.
Tanmay Saksena, Global Business Head - Online Ordering, Zomato said, “Over the past 6 months, we have built a solid online ordering product and are constantly working on improving user experience. With this update, we've focused on improving and simplifying the communication flow between users and Zomato during the order process. We aim to simplify the online ordering process and give users the option of a faster, more efficient, and reliable way of getting food delivered, with the introduction of this feature.”