In a move to further strengthen its senior management team, Snapdeal announced appointment of Jayant Sood as the Chief Customer Experience Officer (CCO). In his new role, Sood will be responsible for streamlining company’s customer service operations to deliver world-class experience to customers.
Sood comes with 25 years of rich experience, of which 20 years have been with the American Express and the past five years with the Bharti Airtel Ltd as the Chief Service Officer. He has an extensive background in leading and managing large scale operations delivery, business transformation, finance and accounting, change management and customer experience, both within India and across international markets. He holds a Bachelor’s degree in Economics (Honors) from the University of Delhi and Chartered Accountancy (CPA) from ‘The Institute of Chartered Accountants of India’.
Speaking on his appointment, Sood said, “Snapdeal has seen unprecedented growth in the last three years and is undoubtedly the fastest growing e-commerce company in the country. I am thrilled to be a part of this young and dynamic team, and look forward to raising the bar for Customer Service in the industry. We are on the road to build world class customer service operations at Snapdeal that will lay the foundation for best in class customer experience.”
Rohit Bansal, Co-founder, Snapdeal said, “Ours is a customer focused company and all our initiatives have been towards bettering customers’ experience on our platform. Our vision is to build the largest digital commerce ecosystem in the country that creates life changing experiences for buyers and sellers. We are delighted to have Jayant on-board and are confident that under his strong leadership the company will be able to augment and further strengthen its customer service offerings. Jayant’s deep understanding of customer service best practices across diverse geographies will help us drive successful consumer engagements focusing on loyalty, satisfaction and retention.”