For the first time the Ministry of Railways gave live updates of Rail Budget on social media platforms such as Twitter, Facebook and YouTube. Focusing on IT initiatives, Railways also launched a phone line where people could dial in and hear live Budget proceedings.
Addressing a gathering on the occasion, Railway Minister, D. V. Sadananda Gowda, said that his ministry is connecting today its presence on the social media as well as a call in number to listen to important announcement starting with the budget. This unique 360 degree platform will help Indian Railways to listen, and gauge valuable feedback from its fellow travelers.
Gowda said it was Prime Minister Narendra Modi's idea that each and every person should be IT-enabled.
Besides railways enquiry number 139 will also become toll free soon.
Railway Board Chairman, Arunendra Kumar, said, Indian Railways is at the fore front of technology. “The new initiative of social media will add to its technology development," he pointed out.
The Minister of State for Railway, Manoj Sinha, said that the Indian Railways is on a transformative journey and it looks forward to using social media as a platform to tell its stories and constantly hear from fellow travelers. He said that the Ministry believes that Indian Railways serves the whole breadth and diverse cross section of Indians with or without internet connection. Being a progressive and transparent institution we are delighted to extend its presence on social media.
The Railway Ministry is also focused on improving services which includes modern amenities such as bullet trains, airport-standard railway stations, quality food in trains, modern and clean coaches, safety of passengers, an effective grievance redress mechanism and technology-driven services like Wi-Fi in trains.