Flipkart unveils new content initiative for greater customer connect

Flipkart unveils new content initiative for greater customer connect

Author | exchange4media News Service | Tuesday, Aug 09,2016 8:17 AM

Flipkart unveils new content initiative for greater customer connect

Flipkart has taken  another leadership step by launching content platforms to enable commerce.

More than 50% Indians look for product reviews online before making any purchase. ‘Get the look’ guides for fashion and ‘How to Videos’ around beauty and home and ‘Unboxing’ Videos for Gadgets are the rage on Youtube.  

Reading this trend Flipkart, in its continuous effort to enhance customer experience on its platforms has announced a series of content initiatives around its Electronics, Fashion, Mobiles & Home categories to help customers discover relevant products and be better informed before buying.

Speaking on this new initiative, Samardeep Subandh, Chief Marketing Officer, Flipkart said, "Over the years Flipkart has created the E-commerce market and has made Quality Products more affordable to Indians. Our new content initiative aims at helping e-commerce shoppers in understanding and buying products that they desire and in recommending products that fulfil their interests. In the first few days of launch we have seen more than 1 million visits to our new content pages with strong conversion numbers"

The first of such initiatives is Fliptech, the complete gadget guide powered by Digit.in, a first step by Flipkart to help customers choose what electronics are best for them and buy better.

Fliptech is available on android and ios across app and website.  This online gadget guide deep dives into the latest launches from cameras to laptops, does a daily pick of the day feature, recommends best buys for the day, does product reviews basis actual usage tests and much more. With close to 100 content features showcased every month and frequent updation of articles, Fliptech is your always on gadget guide to help you navigate through the fascinating world of electronics.

Adarsh Menon, Vice President , Electronics at Flipkart said, “Studying the customer buying patterns, we observed that more than 50% buyers believe in background research before finalising on a product and this trend is across all categories. With these two new features, Flipkart aims to offer an end-to-end shopping experience right from discovering content to check out”

Flipkart has partnered with India’s leading gadget review destination Digit.in, which has a loyal base of over 5 million visitors each month and is the ultimate word on all things tech.

Digit.in is India's technology navigator, helping people with their tech decisions since last 15 years. With 20 million unique monthly reach across all social media platforms, Digit.in is also home to the most engaged community of tech consumers in India.

Vikas Gupta, Founder of Digit.in said, “Digit.in is thrilled to partner with Flipkart to launch Fliptech which helps consumers take informed tech decisions to enrich their lives.”

The other content initiative kicked off is the FLIPKART HOBBY HUB. Tapping into the ever growing hunger for experiences across India, Flipkart showcases a set of new hobbies every month. Talking to the customers through their passions the Hobby Hub helps users get inspired and get started with their hobbies with the right products from Flipkart from cameras to internet of things to the latest tech hacks'.

The customer friendly Hobby Hub allows customers to deep dive into a hobby of their choice. Showcasing the different facets of each hobby eg: Photography broken down into wildlife, food, people and nature, the Hobby Hub encourages you to jump into a hobby of your choice and directs you to the best deals on the must have products to feed your hunger for new experiences.

Coming up next month are four more pillars of the Content 2 Commerce program which will see Flipkart’s partnership with TVF ( The Viral Fever ), the producer of some of most popular content on the web, Scoop Whoop, the hugely popular daily content publisher that is actively engaged with its base of 20 million millennials, FilmFare, India’s go to destination on all things fashionable in Bollywood and PING, the leading multi channel network on Google, producing some of the most popular ‘help’ content on YouTube.

Helping customers decode high value purchases and allowing customers to discover products that are relevant to their user profile will be a key lever in delivering a superior customer experience and driving traffic to Flipkart.

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