WebEx Communications India, the fully owned subsidiary of WebEx Communications Inc, USA, has registered a 33 per cent growth in customer base in 2005. Adding 432 customers in the country for its online meeting applications, the company claims to have a 69 per cent share of the Rs 120 crore market in India. The expectations from 2006 are even higher.
The company is looking to add 600 new customers by the end of 2006, taking the total number of customers to 2,300.
Kiran Datar, Managing Director, WebEx Communications India, said, “Robust multimedia communication services, which include audio, video and data, are no longer “nice-to-haves” but “must haves”, since such interactions are the very lifeblood of 21st century business. We are also seeing more players entering the Indian market and we welcome this as it is an indication of the potential of market itself.”
With India Inc increasingly turning into a knowledge-based service provider, Datar explained that Indian enterprises were looking at real time communication and collaboration, more than ever before. According to the company, the usage of online meeting applications had grown five times in the last six months, and the trend was likely to continue.
On an ‘average day’, 5,000 concurrent users use web conferencing services in India, with web conferencing usage pegged at 5,000 minutes in 2005 by the company. WebEx also predicts a 250 per cent growth in usage of online collaborative communication applications by India Inc in 2006.
WebEx entered the Indian market in 2003 by acquiring CyberBazaar. In 2005, the company had roped in 297 customers in audio conferencing and 135 customers in web conferencing.
The company attributes its growth to the realisation that web collaboration goes beyond the core benefits of lower travel costs and savings on time, and delivers improved time to market and team productivity.