Lowe’s Services India Private Limited has announced to open a Global Innovation Centre (GIC) in Bangalore, which will focus on the next-generation customer experience. It will lay emphasis on technology and analytics to provide customers with a more personalised shopping experience. This centre will work towards building a strong team to support Lowe’s efforts to become an omni-channel home improvement company.
The new GIC, headed by Narayan Ram, Managing Director-Lowe’s India, will provide Lowe’s with a strategic footprint to leverage Bangalore’s potential for technology-led innovation, in addition to engaging India’s growing talent pool. The facility, spread over 110,000 sq ft, expects to employ around 500 people by the yearend.
“The Bangalore GIC will employ the concept of ‘one team, multiple locations,’ as we work across our global organisation to apply the power of analytics and technology to Lowe’s business. So, customers can engage with us whenever they need support. We are planning to invest even more in our local teams and innovate omni-channel retail, which underlines our commitment to delivering a consistent experience to customers,” said Ram.
Robert Niblock, Chairman, President and CEO of Lowe’s Companies Inc, said, “We are excited about the GIC at Bangalore, which will bring to fruition a valuable part of our analytics and technology potential. We are confident that with this strengthening of our presence in India, we will be able to provide more personalised experience to customers, helping us continue our pace of strategic growth. We have a history of helping customers improve the places they call ‘home’ for almost 70 years and the Bangalore GIC is an extension of this tradition,” said.
Lowe’s has also announced its association with Habitat for Humanity, India, as part of its India CSR initiative. Lowe’s India has also sanctioned a special grant of $50,000 (Rs 30 lakh) to kick start the same. With this, Lowe’s is keen to extend its collaboration on projects that will benefit the society by addressing large-scale needs such as home construction and improving sanitation facilities in schools for the underprivileged.