According to ISPs the quality of service offered by Internet Service Providers is affected by the poor last mile connectivity provided by the basic telephone service providers. ISPs claim that they already meet most of these standards and the ones, which they don’t, are also achievable.
According to ISPs, QoS norms issued by Telecom Regulatory Authority of India, have already being met and the ones which they don’t are also achievable.
According to industry sources none of the ISPs have carried out an independent audit of the QoS provided by them. None of the ISPs admitted to any lack of service standards on their part.
The second largest ISPs in the country, Satyam Infoway, says, “That synchronisation with the PSTN network is not a major problem but the quality of the last mile PSTN connection to the customer is a bottleneck to the performance. This could be due to the quality of cable into the customers home.”
Tatanova, the ISP promoted by the Tata Group, which has recently started operating, also claims that it is the PSTN network which is to blame for poor quality. “As we are a recent entrant we have not carried out an independent audit of its QoS parameters,” company officials say.
Chennai based Dishnet DSL says that the QoS standards specified by Trai are definitely achievable by an ISP in the long run. Moreover these issues would relate to ISPs which serve a large market without establishing a sufficient number of point of presence and dial up ports.
According Dishnet DSL officials, Trai has not focused on the problem relating to basic service operators. “Most of the issues referred by Trai are quite generic. Trai has still left unexplained a couple of points, which relate to the handshaking between the PSTN Node and the ISP Node.
Moreover when talking about the QoS, problems relating to BSNL’s network is a vital issue. The Trai has to set up some QoS parameters in this regard as well as to the private who would be rolling out their services in the coming months.”