ASCI’s Consumer Complaints Council (CCC) upheld complaints against 38 out of 70 advertisements in November 2015. Out of 38 advertisements against which complaints were upheld, 19 belonged to the Healthcare category, followed by 5 in telecommunication and broadband category, 4 in Personal Care category and 10 advertisements from other categories.
The Council found the following claims in health care product or service advertisements of 19 advertisers to be either misleading or false or not adequately / scientifically substantiated and hence violating ASCI’s Code. Some of the health care products or services advertisements also contravened provisions of the Drug & Magic Remedies Act and Chapter 1.1 and III.4 of the ASCI Code. Complaints against the following advertisements were upheld.
Ayurwin Pharmaceutical Pvt. Ltd. (Nutrigain): The advertisement showcases a girl saying that she is being refused for marriage because of her thin body. The advertisement derides young girls and is derogatory to young girls, especially to those with weight issues as it results in negative social conditioning.
Ayurwin Pharmaceutical Pvt. Ltd. (Nutrigain): The advertisement showcases the protagonist saying that he is being denied a job because of his thin body. The advertisement was considered derogatory to men, especially, to those with weight issues.
Ayurwin Pharmaceutical Pvt. Ltd. (Nutrigain): The advertisement’s claim of Nutrigain resulting in weight gain without side effect was not substantiated.
Ayurwin Pharmaceutical Pvt. Ltd. (Nutrigain): The advertisement claims, “helps gaining weight as well as (is meant for) for well-built body (sudhrudh sharrer ke saath vajan badhne mein madad kare)” was not substantiated.
Ayurwin Pharmaceutical Pvt. Ltd. (Nutrislim): The advertisement claims, “easy weight reduction effect of the product” and “healthy way to become slim” were not substantiated.
Ayurwin Pharmaceutical Pvt. Ltd. (Nutrislim): The claims in the advertisement, “easy weight reduction effect of the product” and “healthy way to become slim” were not substantiated.
Chaturbhuj Pharma Co. (Japani M & F Capsules): The claims in the advertisement, “For Strength and Energy”, “Especially for men’s strength” and “Popular and effective” were not substantiated.
Japani M & F Capsules: The claims in the advertisement, “The effect starts from the very first day”, “Use it at least once in life to experience erotic pleasure” and “Japani capsule F works for females and Japani capsule M works miracles for men by providing them extreme pleasure”, were not substantiated.
Chaturbhuj Pharma Company (Japani Oil): The claims in the advertisement, “For better results, regularly use Japani-M capsule along with Japani Oil” were not substantiated.
Chaturbhuj Pharma Company (Japani Oil): The claim in the advertisement, that the product is a “mixture of ayurvedic herbs which maintain the body’s strength and vigour” was not substantiated.
BT-36 Caps Oil & Cream: The claims in the advertisement, “India's most reliable BT -36 caps oil and cream” and “Ayurvedic proprietary medicine helps you get the correct size and shape” were not substantiated.
Sanjeevani Netralaya Retina Care Centre Bio Veda Action Research Co.: The claims in the advertisement, “cures eye related disease including disease of RETINA through medicine” and “cures even disease which cannot be cured in USA by advance medical science using laser”, were not substantiated.
Bio Veda Action Research Co. (Big Margosa Anti-Dandruff Shampoo & Conditioner): The claims in the advertisement, "100% Natural”, “No Chemicals” and “No Preservatives", were not substantiated.
The Body Care & Cure: The claims in the advertisement, “No Gym, No Machine, No Yoga, No Crash Diet, No Medicine, No Supplementary Foods”, were not substantiated.
Vacuum Therapy: The claims in the advertisement, “The American agency and FDA have together come up with a vacuum therapy which enables a man to increase the size of his penis from seven to eight inches length wise and four to five inches thickness wise making it thicker and harder” and “It also treats other problems like impotency, swift flattening of the penis and helps in making the penis look better” were not substantiated.
Shathayu Ayurveda (Ways to Tackle Diabesity): The claim in the advertisement, “Ayurveda's Panchakarma approach for `diabesity' is unique”, was not substantiated.
Noor Davakhana: The testimonial claim in the advertisement implying “treatment for brain cancer”, and the claims implying “treatment for brain cancer, breast cancer, big tumor, any tumor in the body”, were not substantiated.
Homeocare International: The claim in the advertisement, “We found solution to keep your diabetes under control”, was not substantiated.
Vacurect: The claims in the advertisement, “they are a mixture of ayurvedic herbs which maintain the body & strength and vigour”, “They give a feeling in mind and body of new found youth, enthusiasm, strength, and vigour”, “Vacurect is a safe, US-FDA approved instrument for men who cannot take pleasure with their partners. It is not a tablet, injection or spray. It makes one fully capable and it has no side effects” and “It is suitable for every age person and every medically affected condition. Its benefits are listed as100% safe and approved by doctors, simple to use for longer period, no medical advice or approval necessary, patients of diabetes, and prostate can also use it”, were not substantiated.
TELECOMMUNICATION & BROADBAND
Bharti Airtel Ltd. (Airtel-4G): The claim of "unlimited" without any qualification or conditions clearly and legibly stated in the advertisement, is misleading as the "Airtel-4G-My Plan Infinity" is not completely unlimited. It was concluded that the claim of "unlimited calls" was not substantiated.
Bharti Airtel Ltd. (Airtel-4G): The advertisement in the form of a promotional mailer (SMS) claims, “Recharge for Rs.19 and get local calls 30P/MIN for 28 Days”, is misleading given that SMS response mentioned availability only for 5 days.
Bharti Airtel Ltd. (Airtel-4G): The location shown in the TVC of Airtel-4G leads consumers to believe that the challenge that is being thrown by the Advertiser can be taken in any location such as a restaurant or a boat, etc. However, as per the advertiser’s response, the challenge is being conducted only in a predetermined place (one central location chosen by the advertiser per city). While the website provides the terms and conditions for the challenge, its portrayal in the TVC was considered misleading, especially given that the speed and therefore the challenge is location dependent i.e. available at locations with good LTE connectivity (signal strength greater than -90dBm).
Idea Cellular Ltd. (Idea NMNP): The claim in the advertisement, “except for Idea no other service provider can give you connectivity from Patna to Pune”, is false, not substantiated and is misleading.
Bharti Softbank Ltd. (Hike Messenger): The scene in the TVC of Hike Messenger depicting students playing a prank and as a result “a bursting sound in the classroom, shows a dangerous practice.
Patanjali Ayurved Limited (Kesh Kanti Oil): The advertisement’s claim, “Do muhe baalon, safed baalon evam jhadne se mukti pradaan karta hai”, was not substantiated with clinical evidence.
Keya’s Seth Ayurvedic Solution: The claims in the advertisement, “You can be 53 or 43, but you will look like you are 33” and “Stopage and its benefits help one to get a cure for different kinds of age-related skin problems, making their skin look younger and healthier!”, were not substantiated.
Nature’s Essence Pvt. Ltd. (Kesh Vishesh Herbal Oil): The claims in the advertisement, “Kesh vishesh herbal oil is said to be a mixture of 7 oils with 17 ingredients having medicinal properties”, were not substantiated.
Nature’s Essence Pvt. Ltd. (Nature's Essence Gold Kit): The claims in the advertisement, “Aromatherapy beauty solutions gold kit, 100g @Rs.1400/- with an offer of a hair dryer worth Rs. 899/- free”, “World’s largest selling products” and “Get immediate golden beauty”, were not substantiated.
Vimal Pan Masala: In the radio advertisement of Vimal Pan Masala, the statutory warning at the end is spoken so fast that it is not understood. Thus, the disclaimers in the advertisement contravened the ASCI guidelines on Radio Mandatories.
Axis Bank Limited (Axis Bank Credit Cards): The claim in the advertisement, “now convert your credit card transaction into convenient EMIs”, is misleading by omission of a disclaimer qualifying that the EMI conversion would not be available on purchase of gold/jewellery. It was noted that there was lack of clarity regarding the applicable terms and conditions in the communication to customers.
Fedex Express Transportation & Supply Chain India Pvt Ltd (Fedex Express Courier): The claims in the advertisement, “FedEx Priority Overnight” and “FedEx Standard Overnight”, were not substantiated and were misleading by ambiguity.
Flipkart Private Internet Limited (Tek-Tron Velroc Safety Outdoor Shoes): The website communication claiming the MRP of the product as Rs 599, when actually the printed MRP on product is the same as being offered as the discounted price of Rs 499, distorts facts and is therefore misleading the consumers as to the actual discount being offered.
Myntra.com (Offer of 35% Extra): The claim offer of “35% extra” was not substantiated and was misleading by omission of a disclaimer qualifying the conditions under which this claim is tenable or exclusion criteria for which this offer is not available.
Bajaj Auto Ltd. (Bajaj Pulsar): In the advertisement, the stunts were performed by experts under a controlled environment and not on the road and there is no reference to real road conditions i.e. people, traffic and the stunts shown in the TVC also carries a disclaimer/cautionary message. But it was concluded that the Supers in the TVC were not prominent enough. Therefore, the advertisement is a stunt is not being conveyed clearly. This contravened Chapter III.3 of the ASCI code and the ASCI guidelines on disclaimers on Automative Vehicle Clause ‘C’ regarding the need for a “readable cautionary message drawing viewer attention to the depiction of stunts”.
Nissan Motor India Pvt. Ltd. (Datsun Go NXT): The promotional offer claimed in the advertisement, “Free first year Insurance”, is false and misleading by omission as it does not qualify the car variants for which this benefit is not applicable.
InterGlobe Aviation Limited (IndiGo Airlines): The claims in the advertisement, “97 aircraft. 38 destinations. 603 domestic flights daily”, “Operational reliability of 99.95%”, “Lowest cost structures in the world” and “Best low cost Airline in Central Asia & India 6 years in a row at SkyTrax World Airline Awards”, were not substantiated with credible evidence.
LAVA International Ltd. (Lava Pixel V1): In the advertisement of LAVA Pixel V1, regardless of the disclaimer, some visuals in the advertisement imply that the phone has “edge to edge display”. This was considered to be misleading by implication.
Baba Mirza Ji: The claim in the advertisement, “Are you in any problem or Trouble? Call us now from Home and get your solution”, was false and misleading by exaggeration.